Account Executive (Remote in Vancouver, BC)

WM; Vancouver; Remote; CAD 54,000 - 67,000; Full time

Job summary

A leading waste management company is seeking an Account Executive in Metro Vancouver to drive customer retention and increase account penetration. The ideal candidate will have strong negotiation skills and experience in managing business relationships. The role is focused on achieving retention goals through proactive outreach and effective solutions. Competitive compensation and comprehensive benefits are offered.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Stock Purchase Plan

Paid Vacation

Qualifications

• One year of WM experience or five years of B2B account management.
• Ability to effectively convert customer cancellation requests.
• Proficient in computer skills.

Responsibilities

• Manage customer accounts to maintain high satisfaction.
• Align WM services with customer needs and negotiate agreements.
• Collaborate with sales team to identify new opportunities.

Skills

Customer relationship management

Negotiation

Time management

High impact communication

Financial acumen

Education

High School Diploma or GED

Tools

Salesforce.com

Job description

I. Job Summary

The Account Executive (AE) generates shareholder value by using a consultative retention approach for larger and/or more complex Small/Medium Business WM customers in an assigned book of business, territory/segment. The AE manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the AE is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM's growth goals.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships

• Align Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills

• Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills

• Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues

• Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority

• Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate

• Use WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)

• Prepare reports as needed and/or handle general administrative duties as appropriate

III. Supervisory Responsibilities

This position has no supervisory responsibilities.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in Canada.

A. Education and Experience

• Education: High School Diploma or GED (accredited).

• Experience: One (1) year of WM experience or five (5) years of business to business account management.

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

• Ability to effectively convert customer cancellation requests

• Ability to build relationships (highly competent)

• Ability to set goals

• Proficient in time management

• Proficient in computer skills

• High impact communication

• Planning and organization

• Ability to negotiate (highly competent)

• Financial acumen

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

• Required to exert physical effort in handling objects less than 30 pounds rarely;

• Normal setting for this job is an office setting

The expected base hourly range for this position across Canada is $54,340 - $67,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran