Account Executive (May 2025 Start)

Info-Tech Research; Ontario; Remote; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a motivated Account Executive to manage client relationships and drive account growth. In this fully remote role, you will create and execute sales plans, ensuring members leverage their memberships effectively. Your critical thinking and planning skills will be essential as you navigate member interactions and support their needs. This position offers a dynamic opportunity to thrive in a collaborative environment, where your contributions directly impact client satisfaction and business success. If you are passionate about account management and eager to make a difference, this role is for you.

Qualifications

• 3+ years of Account Management experience with a proven track record.
• Experience in the IT Research and Advisory market is preferred.

Responsibilities

• Manage member lifecycle tasks, including scheduling and leading calls.
• Ensure high-quality service to drive renewal and future sales.

Skills

Critical Thinking

Planning & Organization

Time Management

Goal Setting

Active Listening

Education

University Degree

Tools

CRM Software

Job description

As an Account Executive, you will manage a book of business by providing a range of operational, administrative, and call-based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross-selling.

Major Responsibilities

1. Create and execute sales and service activity plans. Manage member lifecycle tasks, including scheduling and eventually leading calls.
2. Own all account management conversations with secondary account stakeholders.
3. Ensure members leverage their membership by delivering high-quality service to help drive renewal and future sales.
4. Manage and respond to inbound requests from members.
5. Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
6. Complete scheduled and ad hoc data queries of our CRM.
7. Ensure the CRM contains accurate account details and contact information.
8. Actively seek to increase product knowledge.

Education and Experience

1. University degree.
2. 3+ years of Account Management experience, with a proven track record of success.
3. Experience working in the IT Research and Advisory market.
4. Experience working as part of a team is an asset.

Skills

1. Critical Thinking: Ability to assimilate complex information and communicate it simply. Effective internal and external communication. Understand value propositions and communicate clearly to members. Understand client needs/requests and relay them appropriately or seek analyst support.
2. Planning & Organization: Set daily schedules, plan territory, and set plans for account growth.
3. Time Management: Manage the member lifecycle; schedule calls; prioritize tasks effectively.
4. Goal Setting: Set personal goals around conversations, demonstrate commitment to professional development, take ownership of performance, and monitor progress.
5. Active Listening: Identify client needs; ask insightful questions and listen attentively.

This position offers the flexibility of being fully remote, available to candidates located anywhere within Canada. Training is conducted during EST hours.

ITRG is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. Upon request, ITRG will ensure accommodation be made available to applicants throughout the recruitment and hiring process.