Account Executive - Enterprise (Canada West)

Freshworks; Vancouver; On-site; CAD 144,000 - 207,000; Full time

Job summary

Join a forward-thinking company as an Enterprise Account Executive, where you'll play a pivotal role in expanding market presence in Western Canada. This exciting position focuses on engaging stakeholders and delivering tailored ITSM and EX solutions to enhance productivity and employee satisfaction. You'll navigate complex sales processes, working collaboratively with various teams to create compelling value propositions. With a strong emphasis on customer empowerment and innovative software solutions, this role offers a unique opportunity to make a real impact in the public sector. If you're passionate about driving change and fostering growth, this is the perfect opportunity for you.

Benefits

Dental Insurance

Medical Insurance

Vision Insurance

Disability Insurance

Life Insurance

Equity

Flexible PTO

Wellness Benefits

Parental Leave

Qualifications

• 5–8 years of SaaS enterprise sales experience, especially in ITSM and EX solutions.
• Experience with organizations having 500–1,000 employees is preferred.

Responsibilities

• Develop customized ITSM and EX strategies for Western Canadian organizations.
• Build and maintain a strong sales pipeline through medium-to-long sales cycles.

Skills

Solution Selling

Pipeline Management

Analytical Skills

Tools

ITSM Platforms

EX Platforms

Job description

Company Description

Organizations worldwide face high costs and complexities with solutions that aim to simplify their operations, improve customer and employee experiences, and foster growth. Software plays a crucial role in business success, either enhancing or hindering progress.

There’s another option: Freshworks. With a clear vision for transforming how the world works.

At Freshworks, we develop straightforward service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, user-friendly, and quick to implement. Our AI-driven, people-first approach reduces friction, increasing employee effectiveness and organizational productivity. Trusted by over 72,000 companies—including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music—our software fuels customer loyalty and service efficiency. Our global team of over 4,500 employees makes this possible.

Fresh vision. Real impact. Join us in building it.

Job Description

As an Enterprise Account Executive, you will be instrumental in expanding Freshworks’ presence in the Canada West territory. Your focus will be engaging multiple stakeholders across various customers, delivering tailored ITSM and EX solutions, and helping agencies boost productivity and employee satisfaction through our innovative software. You will excel in complex, consultative sales processes involving high-value deals and medium-to-long sales cycles, aiding Canadian organizations in improving employee workflows and IT efficiency.

Key Responsibilities

1. Solution Selling: Develop customized ITSM and EX strategies for Western Canadian organizations, demonstrating how our solutions improve productivity and employee engagement.
2. Stakeholder Management: Work with diverse decision-makers, including IT leaders, department heads, and HR administrators, to address unique challenges within the public sector and deliver impactful results.
3. Pipeline Management: Build and maintain a strong sales pipeline, ensuring steady progress through medium-to-long sales cycles tailored to regional needs.
4. Customized Engagements: Create and present compelling value propositions aligned with client goals, priorities, and budgets.
5. Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to deliver seamless end-to-end experiences for prospects and clients across all verticals.

Qualifications

Experience:

• 5–8 years of successful SaaS enterprise sales experience, particularly in ITSM and EX solutions.
• Experience selling to organizations with 500–1,000 employees is a plus.

Expertise:

• Deep knowledge of SaaS platforms and their role in enhancing operational efficiency in the public sector.
• Hands-on experience with ITSM and EX platforms aimed at improving productivity and employee engagement in Western Canada.

Skills:

• Proficiency in solution selling and pipeline management.
• Strong analytical skills to assess customer needs and craft tailored solutions.

Traits:

• Collaborative, analytical, and persistent in navigating complex sales cycles and closing high-value deals.

Mindset:

• Customer-focused, passionate about empowering organizations in Western Canada with transformative software solutions.

Additional Information

The annual base salary range for this role is $144,000 — $207,000 CAD, plus variable compensation.

Compensation depends on factors such as location, experience, skills, and level.

We offer comprehensive benefits including dental, medical, vision, disability, and life insurance, along with equity, ESPP, flexible PTO, wellness benefits, and parental leave.

At Freshworks, we foster a diverse, inclusive workplace where everyone can realize their potential, purpose, and passion, regardless of background, gender, race, sexual orientation, religion, or ethnicity. We are committed to equal opportunity and believe diversity enriches our work environment and advances our collective goals.