Account Executive – Commercial Risk

AON; Canada; On-site; CAD 90,000 - 130,000; Full time

Job summary

Aon is seeking an Account Director in Canada to manage a portfolio of commercial and multinational clients, coordinating risk management and insurance programs to achieve retention and growth.

You will lead cross-functional collaboration with brokers, analytics, and technical teams to deliver integrated risk solutions while expanding Aon’s presence in the market. Strong client-facing leadership and bilingual communication are essential.

Qualifications

• Account Director with a balanced mix of technical insurance expertise, strong client relationship skills, and a clear commercial attitude.
• The ideal candidate has bilingual communication skills and strong personal efficiency.
• They can connect risk strategies to clients’ strategic business goals.
• The key skills and behaviours we’re seeking are outlined below.

Responsibilities

• Account management for existing clients, coordinating risk management and insurance needs.
• Lead development of the account approach, coordinate the implementation of insurance programs, and promote lasting client happiness and retention.
• Identify cross-sell opportunities and ways to expand Aon’s offering with existing clients.
• Represent Aon at local events, conferences, and association meetings to build your professional network and strengthen the firm’s profile in the market.
• Monitor industry trends, regulatory changes, and emerging risks affecting your clients, and advise them proactively.

Skills

Account management

Business development

Client relationship management

Collaboration

Commercial growth

Communication

Presentation

Priority management

Continuous learning

Bilingual (Fr/En)

Tools

MS Office

CRM systems

Job description

Do you enjoy building trusting relationships with commercial and multinational clients while playing a key role in their risk management strategy? Are you looking for a position where you can both grow an existing portfolio and contribute to the expansion of a leading firm?

Join Aon as an Account Director and put your property and casualty insurance expertise to work for a strategic client base within a highly recognized team!

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and are passionate about helping our colleagues and clients succeed.

What the day will look like

As an Account Executive while generating sustainable growth through new mandates. You coordinate all of Aon’s resources and bring the best of Aon to each client.

Key responsibilities:

Account management (existing clients)

• Manage a portfolio of Aon commercial and multinational clients, made up of international companies and large corporations with operations in Canada.
• Act as the primary point of contact for these clients and be responsible for understanding their specific risk management and insurance needs.
• Lead the development of the account approach, coordinate the implementation of insurance programs, and promote lasting client happiness and retention.
• Work closely with colleagues and with Aon’s broader network to deliver comprehensive, integrated solutions.
• Monitor industry trends, regulatory changes, and emerging risks affecting your clients, and advise them proactively.

Business development (New clients and growth)

• Identify, target, and develop new clients within your market segments.
• Detect cross‑sell opportunities and ways to expand Aon’s offering with existing clients.
• Prepare and deliver compelling value propositions in collaboration with technical and specialist teams.
• Represent Aon at local events, conferences, and association meetings to build your professional network and strengthen the firm’s profile in the market.

How this opportunity is different

What makes this opportunity stand out is the chance to manage a high‑profile portfolio of commercial clients while shaping their risk strategy, not just administering their programs. You’ll collaborate daily with senior brokers, placement specialists, analytics and industry experts across Aon’s global network, giving you access to deep expertise you won’t find everywhere.

At the same time, you’ll be supported by strong client service, operations and technical teams so you can focus on relationships, strategy and growth. This is a role where you can be both the trusted face to the client and a key driver of Aon’s commercial success in Québec.

Skills and experience that will lead to success

We are looking for an Account Director with a balanced mix of technical insurance expertise, strong client relationship skills, and a clear commercial attitude. The ideal candidate has bilingual communication skills and strong personal efficiency. They can connect risk strategies to clients’ strategic business goals. The key skills and behaviours we’re seeking are outlined below.

Technical skills

• Expertise in commercial insurance and risk management
  • Applies an in‑depth understanding of commercial property & casualty insurance products for businesses (including international/multinational programs) and key sector‑specific risks.
  • Able to analyze an existing insurance program, identify coverage gaps, and propose appropriate solutions.
• Knowledge of the regulatory framework
  • Understands compliance requirements applicable in Québec and Canada (including the AMF) and operates in line with them.
  • Demonstrates the willingness and ability to obtain and maintain required licences (e.g., AMF licence in commercial insurance).
• Mastery of tools and systems
  • Uses MS Office tools (Excel, PowerPoint, Word, Outlook) independently and effectively to analyze data, prepare client presentations, and track commercial activity.
  • Adapts quickly to Aon’s internal systems (CRM, portfolio management platforms, pricing or placement tools).

Client & relationship skills

• Client relationship management (Account Management)
  • Builds and maintains positive relationships with corporate and global clients.
  • Understands clients’ business priorities and tailors the account strategy accordingly.
  • Ensures a client experience consistent with Aon’s Client Promise (proactivity, clarity,structured follow‑up).
• Customer service orientation
  • Demonstrates a high level of responsiveness, professionalism, and quality in interactions with internal and external clients.
  • Manages sensitive situations or complex issues effectively, keeping the client at the center of decisions.
• Collaboration and teamwork
  • Works closely with local teams and Aon’s global network to deliver integrated solutions.
  • Shares information transparently and brings in the right expertise at the right time for the client.

Commercial & growth skills

• Opportunity development (Commercial Approach)
  • Identifies cross‑sell, coverage expansion, or new service opportunities within the existing portfolio.
  • Contributes to portfolio growth by supporting new client acquisition where appropriate.
• Business acumen and value analysis
  • Connects insurance and risk management solutions to clients’ business strategy (total cost of risk, business continuity, compliance, etc.).
  • Able to prioritize actions based on impact for the client and for Aon.

Communication & language skills

• Bilingual communication (French/English)
  • French / English bilingualism required due to frequent interactions with clients, colleagues, or partners based in Quebec, other Canadian provinces and/or internationally.
• Presentation and influence
  • Prepares and delivers client presentations, renewal meetings, or strategic account reviews.
  • Can explain sophisticated technical concepts in an accessible, straightforward way.

Personal effectiveness skills

• Priority management and organization
  • Handles a diverse workload with multiple deadlines while meeting timing and quality expectations.
  • Uses tools and tracking methods to ensure rigorous execution of the account plan.
• Continuous learning and professional development
  • Keeps technical and regulatory knowledge up to date (e.g., CRM, Fellow, other professional designations).
  • Actively seeks feedback and opportunities to strengthen commercial and account‑management skills.