Account Executive

RiseMe; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

Mint is seeking an Account Executive to act as the daily liaison between clients and internal teams, ensuring projects move smoothly from brief to delivery. You will grow into a strategic voice on accounts and help build trusted advisor relationships.

The role emphasizes meticulous project management, proactive communication, and collaboration across departments to meet client needs and budgets, with weekend or off-hours work as needed.

Qualifications

• 2–3 years of client service experience.
• Experience working with multiple departments.
• Clear written and verbal communication in a professional manner.
• Extremely detail oriented and analytical.

Responsibilities

• Meet and liaise with clients to discuss and identify requirements.
• Coordinate process, timelines and roles & responsibilities to meet briefs and budgets.
• Serve as day-to-day contact for programs and key resource for the internal team.
• Support client communications with updates, action plans and reports.
• Manage client documentation: contracts, scopes, budgets, invoicing, forecasts and surveys.

Skills

Client service

Cross-functional collaboration

Written & verbal communication

Attention to detail

Agency environment experience

Independent work

Time management

Weekend/after-hours flexibility

Job description

Account Executive - Job Description

You're organized, curious, and client-obsessed. You're the day-to-day connective tissue between our clients and our teams, ensuring nothing slips through the cracks and every project moves with purpose. You bring energy, attention to detail, and a genuine interest in great work. You're eager to grow into a strategic voice on the accounts you support.

North Star: Build long-term, profitable and collaborative relationships with clients to ensure they trust Mint as business advisors that can drive their businesses forward with our progressive creative work.

The Account Executive will be responsible for the following:

• Meeting and liaising with clients to discuss and identify their requirements
• Work with internal team to organize a process, timelines and R&Rs that meets the client’s brief and budget
• Operate as the point of contact for day-to-day matters specific to your programs
• Act as the key resource to the internal account team
• Assist in the consistent delivery of client communications (either direct to the Client or through the Client Service Team) so as to provide updates, and action plans
• Support the Account Team in the administration, delivery and maintenance of required client documentation including contacts (service agreements), project scopes, client budgets, payment schedules, invoicing, change-orders, forecasts, reports, and surveys
• Ensure that Mint procedures are adhered to at all times ensuring appropriate sign offs are secured internally and externally
• Ensure ongoing calendar management; forecast and book statuses, client meetings, internal checkpoints and other communication points as needed
• Proof read all materials at all stages of the project
• Forecast and track key account metrics and present to senior Account leaders
• Identify and support the organic development of incremental business within existing client portfolios – in conjunction with Client Services
• Continuously explore, internalize and share with the team best marketing practises
• Elevate risks and collaboratively builds solutions with Account Supervisor or Director
• Any other duties required by the Account Supervisor, Director and/or Senior Management.

Skills, Abilities and Experience:

• Requires at least 2-3 years of client service experience
• Experience working with multiple departments, within different disciplines
• Self-motivated with an appetite to succeed in a client service position
• Clarity in written and verbal communication in a professional manner
• Extremely detail oriented, logical, work-oriented and analytical
• Background in Agency environment experience is required
• Ability to actively listen, ensure understanding, adaptability
• Ability to work independently, under pressure and in a fast paced environment while remaining highly motivated
• This role does require weekend work and/or off-standard hours of program execution and occasional travel

About Mint

We’re an independent creative agency made up of culture creatures with multidisciplinary expertise across all major marketing disciplines.

Driven by creativity and inspired by humanity, we focus on brand love between companies and people. Our best work is done through true partnership, as an extension of and advisor to our clients. Guided by core structure, we build bespoke teams to collaborate on our clients’ individual business problems to produce creative work that makes a positive impact on culture and the future.

Our Values

Empathy - We believe the work is better when we consider the world through others' eyes.

Optimism - We believe in the good above all else; the good in people, the good in the world and the good in our future.

Audaciousness - We are brave enough to try the untried and unexpected. And we dare to always follow through.

Progressiveness - We fear the status quo, so we break conventions and push to evolve, innovate and disrupt.

Kindness - We are respectful, honest, transparent, inclusive, social and good to each other.

Nothing in this job description is intended to limit or reduce any minimum employment standards or entitlements under the Ontario Employment Standards Act, 2000, as amended.

The anticipated annual base salary range for this position is $50,000 to $65,000. Individual compensation within this range is determined based on job-related factors such as experience, skills, level of responsibility, internal equity, and business needs. This range represents the expected base salary for this role and does not include other elements of Mint’s total rewards program.