Account Executive

Homewood Health; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A mental health organization in Calgary is seeking an Account Executive to manage customer accounts and identify business opportunities. You'll conduct assessments, provide solutions, and deliver wellness sessions while collaborating with a dedicated team. The ideal candidate has a diploma in a relevant field and experience in sales or account management. Join us and contribute to improving lives through innovative mental health services.

Benefits

Health and safety commitment

Diversity and inclusion initiatives

Qualifications

• 2-3 years’ experience in business to business sales or account management.
• Excellent verbal, listening and written communication skills.
• Ability to work independently and in a team.

Responsibilities

• Conduct ongoing needs assessments with customers.
• Manage customer account to contract satisfaction.
• Facilitate new customer launches and implementation activities.

Skills

Critical thinking

Customer service

Negotiating skills

Communication skills

Organizational skills

Problem solving

Education

2-year diploma in Marketing, Business Administration, HR

Tools

Salesforce

Microsoft Office

Job description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As an Account Executive in Vancouver, you will be an integral part of a collaborative team focused on delivering seamless services to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing :

1. Invite Sales Director to facilitate further exploration and potential sales of new services when necessary
2. Conduct ongoing needs assessments with customer base to identify areas for partnership
3. Consult with customers and develop solutions for challenging business problems
4. Renew existing business
5. Provide online Employee Orientation Sessions and Supervisory Training
6. Understand customer needs, and identify opportunities for up-selling and cross-selling
7. Review and develop promotional and awareness tool and strategies
8. Update CRM (Salesforce), ensuring accurate customer information
9. Manage customer account to contract satisfaction
10. Participate in sales presentations as requested
11. Attend regular customer meetings
12. Deliver Wellness Sessions
13. Provide consultation to leaders regarding organizational psychological health & wellness and employee issues
14. Prepare, review, analyze and deliver customer reports
15. Respond to customer queries and concerns
16. Facilitate new customer launches and implementation activities, the distribution of promotion materials, and custom-designed service delivery components when required

What we’re looking for :

• 2-year diploma in Marketing, Business Administration, HR or other relevant discipline
• 2-3 years’ experience in a professional business to business sales and / or account management environment
• Ability to apply critical, analytical thinking and creativity when developing customer-focused solutions
• Excellent verbal, listening and written communication skills; French language skills are an asset
• Strong business acumen and unbridled curiosity
• Strong customer service, problem solving and negotiating skills
• Excellent organizational skills and a strong attention to detail
• Excellent presentation and meeting facilitation skills
• Ability to work independently as well as contribute to team objectives
• Proficient with Microsoft Office, and CRM software (Salesforce)
• Valid driver’s license, access to vehicle, and the ability to travel

As part of our commitment to the health and safety of our patients, staff, clients and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Homewood Health requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. We encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities / expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.