Account Director / Senior Manager, Creative Operations

American Tall; Mississauga; Hybrid; CAD 125,000 - 150,000; Full time

Job summary

A leading e-commerce clothing brand in Mississauga seeks a strategic creative operations leader to enhance workflows and align internal teams. With a focus on fostering creativity and efficiency, the role involves project management, budgeting, and cross-functional collaboration. Candidates should have 7+ years in creative operations and be proficient in tools like Asana. The company promotes a diverse and inclusive workplace with various employee benefits including health programs, performance bonuses, and flexible work hours.

Benefits

Healthy Lunch Program

Annual Performance Bonus

RRSP Matching

Comprehensive Health Benefits

Tuition Reimbursement Program

Generous Vacation Package

Flexible Work Hours

Employee Discounts

Professional Headshots

Community Engagement Initiatives

Qualifications

• Proven experience managing creative calendars and budgets.
• Deep understanding of the creative process from concept to production.
• Exceptional organizational skills and ability to lead with empathy.

Responsibilities

• Translate briefs into structured creative project plans.
• Manage day-to-day project workflows and timelines.
• Oversee budgeting and resource management for creative production.

Skills

Creative workflow management

Project management

Cross-functional collaboration

Budget management

Effective communication

Education

7+ years in creative operations or project management

Tools

Asana

Job description

American Tall is a thriving e-commerce brand, dedicated to producing world-class quality clothing for tall men, and women, up to 7’1. Founded by a father and son duo in 2015, the business has grown to a level that seemed almost unimaginable just a few years ago and is now a leading brand in the tall community. The growth can be attributed to the excellent leadership team and family values that drive the business – respect, passion, support, and empowerment.

We believe the best ideas come from a diverse group of people. This is a special opportunity to join an innovative business with tremendous upside, and a work culture built on the foundation of respect, inclusiveness, and continued learning.

The Role:

We are seeking a strategic, process-driven creative operations leader to help build the systems, structure, and clarity needed to scale our internal creative function. This role blends planning with hands-on execution to unlock the full potential of our creative team and ensure seamless cross-functional alignment. This hybrid role blends the strategic instincts of an Account Director with the operational precision of a Creative Operations lead. You will work across marketing, creative, e-commerce and production to ensure campaigns and projects move from brief to delivery smoothly, on time, and with clarity.

The ideal candidate will have a deep understanding of creative workflows and production timelines, with the ability to protect space for creativity while bridging business needs and brand execution. You will act as the translator and operator between requests and creative output—owning intake, timelines, bandwidth planning, and feedback loops—so all teams can focus on what they do best while we scale our content production.

Job Duties & Responsibilities

• Creative Workflow & Execution:
• Work alongside the Creative Director to translate briefs into structured creative project plans.
• Lead day-to-day project workflows: timelines, task management, feedback cycles, approvals, and handoffs.
• Manage Creative project intake, prioritization, and allocation of work across designers, editors, and freelancers.
• Build and maintain production calendars, project dashboards, and status updates.
• Run regular creative check-ins and manage project status meetings to ensure accountability
• Implement best practices and systems to improve clarity, reduce inefficiencies, and ensure high-quality, on-brand creative output.
• Serve as the key operational partner to the Marketing team and Internal stakeholders ensuring briefs are translated into clear deliverables, timelines are respected, and feedback loops are proactively managed across stakeholders.
• Take ownership of day-to-day operational workflows, timelines, and team capacity planning.

• Strategic Collaboration:
• Support the Creative Director to operationalize creative vision without compromising quality.
• Collaborate closely with the Internal stakeholders and Marketing to understand campaign goals, asset needs, project deliverables across various teams, and timelines.
• Ensure flexibility is built into planning to accommodate in-season creative pivots or quick-turn opportunities.

• Budgeting & Resource Management:
• Partner with Creative Director and leadership to plan creative production budgets effectively.
• Oversee external vendors, freelancers, and production partners when necessary.
• Proactively assess when additional resources are needed and build business cases for them.

Experience, Education & Designations

• 7+ years' experience in a creative operations, project management, or production leadership role within a creative agency or in-house brand team.

Knowledge, Skills & Attributes

• Deep understanding of the creative process, from concepting through to production.
• Exceptional organizational and cross-functional collaboration skills.
• Exceptional communication skills
• Proven experience managing creative calendars, resourcing, and budgets.
• Experience using Asana (or similar tools) to run creative workflows.
• Ability to lead with empathy while driving accountability and clarity across teams.

Why Join Us?

At American Tall, we take care of our employees and strive to create an environment where you can flourish. When you join our team, you'll enjoy a comprehensive range of benefits designed to support your personal and professional development.

Healthy Lunch Program (onsite only): Enjoy delicious and nutritious meals curated by our personal chef, promoting a healthy lifestyle. Meals are $2 a day and all proceeds go to charity. Vegan and gluten free options are available.

Annual Performance Bonus: Your hard work and dedication are rewarded with an annual bonus, reflecting your contributions to our success.

RRSP Matching: Plan for your future with our RRSP matching program, helping you build your retirement savings.

Health Benefits: We offer comprehensive health benefits for both single employees and

families, ensuring you and your loved ones are well taken care of.

Tuition Reimbursement Program: We support professional development. We will reimburse up to $1000 a year for courses taken outside of work to further develop your skills.

Generous Vacation Package: We value work-life balance and offer a generous vacation package, complete with additional gifted days off to give you the time off you deserve.

Professional Headshots: Start your journey with us on the right foot! All new hires on site are invited to receive a professional photoshoot to capture their best side.

Community Engagement: We are committed to giving back. Our lunch program supports philanthropic initiatives that benefit the community.

Office Celebrations & Social Events: Experience the joy of working in a vibrant environment with regular office celebrations and in-person socials to connect with your colleagues.

Flexible Work Hours: We understand the importance of flexibility and offer work hours that can accommodate your personal schedule when needed.

Referral Program: Help us grow our team! Receive rewards through our referral program when you bring in great talent.

Employee Discounts: Enjoy a 50% discount on our entire online collection.

Accommodations and Accessibility:

American Tall provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions, or required documents regarding accessibility in a different format, please contact us [e-mail]

Inclusion:

At American Tall, we are committed to building an environment where everyone feels included, valued, and heard. Diversity, inclusion, and belonging are an important part of our everyday work, and it is our belief that they enable us to reach our goal of providing excellent quality and care in our products. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.