Account Director / Senior Account Manager (Vancouver, Toronto, LA)

Akcelo; Vancouver; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Flex days on long weekends

Annual ski trips

Social events and team office drinks

Learning & development opportunities

Job summary

Akcelo is seeking an Account Director / Senior Account Manager to join our Vancouver or LA team. You will support the account management team on key clients, delivering exceptional client service and driving growth across projects.

Bring your advertising agency experience, curiosity to learn across capabilities, and a self-starter mindset to advance client outcomes. We offer a dynamic, flexible workplace with strong perks and professional growth opportunities.

Qualifications

• Advertising agency experience in an Account Management role.
• Strong integrated experience preferred; ability to learn across Brand, Film, Digital, Social, Activations, PR, Retail, CX, Martech and lifecycle strategy.
• Self-starter mindset with proactive problem solving and high attention to detail.
• Organised, delivery-focused with the ability to manage timelines, budgets, and client expectations.

Responsibilities

• Motivate the Akcelo team around client goals and advocate for the client within the agency.
• Lead day-to-day project delivery and align across teams and stakeholders.
• Prepare client presentations, scopes, and project plans.
• Run WIP meetings, set timelines, and manage expectations.
• Oversee all workstreams, identify risks, and manage timelines and budgets.
• Apply agency processes to drive creative quality, client satisfaction, and financial performance.
• Ensure high-quality creative by challenging briefs and giving actionable feedback.
• Build and grow client relationships across projects and portfolio.
• Identify opportunities to expand services and leverage Akcelo capabilities.

Skills

Account management

Advertising agency experience

Client advocacy

Project delivery

Organised / detail-oriented

Excellent communication

Relationship building

Problem solving

Team leadership

Job description

Akcelo is looking for an Account Director / Senior Account Manager who is available for an immediate start to join our Vancouver or LA team.

Come aboard and join one of North America’s fastest growing agencies! We are a new breed of agency designed for the experience era. An innovation partner that helps organisations navigate the next stage of their brand journey.

Being a strong brand-experience focussed business; working with some of the world’s most famous brands, we provide white-space opportunities for businesses by connecting creativity with experience design to solve business problems.

We work on some of the most innovative, creative and experiential projects that we promise will challenge and provide you with professional growth. You will be responsible for supporting the account management team across key clients to deliver exceptional client service.

With the chance to work with the latest technology and some of the world’s most famous brands, a normal day in the role of the Account daily lead includes:

• Motivating the Akcelo team around client business goals and acting as a strong client advocate within the agency
• Leading day-to-day project delivery, owning alignment across teams and stakeholders
• Preparing client presentations, scopes, and project plans
• Running WIP meetings, setting timelines, and ensuring expectations are clear and met
• Overseeing all workstreams, proactively identifying risks and managing timelines and budgets
• Applying and championing agency processes to drive creative quality, client satisfaction, and financial performance
• Ensuring high-quality creative by challenging briefs, reviewing work against client objectives, expectations, and brand standards, and providing clear, actionable feedback
• Building and growing client relationships across projects and portfolio
• Identifying opportunities to expand services, activating the right Akcelo capabilities to meet current and future client needs

Sound like something that you would love to be a part of? Well, take a look at what we provide our team here at Akcelo:

• A workplace that doesn’t just have the word flexibility written in a policy
• A company that really values its people... you will not just be another number!
• Unbelievable employee benefits like flex days on long weekends, annual ski trips, social events, team office drinks, and loads more!
• A workplace that offers learning and development opportunities, an unbelievable work environment with state-of-the‑art facilities and loads of perks!

To be in the running for this great role, you should have:

• Advertising agency experience in an Account Management role
• Ideally, strong integrated experience, but more importantly, be curious and excited to learn and be exposed to different capabilities within the agency (the work we do touches everything from Brand, Film, Digital, Social, Activations, PR, Retail, CX, Martech and customer lifecycle strategy)
• Self-starter mindset who loves to solve problems
• Buttoned down, highly organised, detail-oriented and takes pride in delivering all work to the highest standards
• The drive and hunger to learn and develop alongside the business and your team
• Passionate about great ideas, underpinned by commitment to delivery
• Contributes positively to the Akcelo culture and team spirit
• Initiative - you see things that need doing and you take action
• An open attitude and excited by change... you are a problem solver
• Excitement to learn and be exposed to different capabilities and experiences within the agency

Why Join Akcelo?

Over the last five years we smashed the ceilings created by established agencies and created some larger-than-life campaigns, innovative retail-tech solutions, threw some epic events, and besides happy clients, we took home the B&T Agency of the Year, Mumbrella’s Experiential Agency of the Year, and a number of APAC Effies.

And we are just getting started. You see, we believe in magic, and value the genuine, the experimental, the limitless, and the imaginative. We make, break and build things, without the fear of failure, and we share our time and our talents. If that is something that excites you too, we want to hear from you!

Our team works collaboratively in office 4 days per week, work from anywhere Wednesdays, and some travel within the US and Canada. We offer a competitive benefits package, including 4 weeks’ vacation, personal/sick days, and a global advantage where after your workplace anniversary, we provide opportunities to work for a week from our Sydney, Australia office; Vancouver, Canada office; or from wherever you want to tack on to your personal travel plans.

Akcelo is committed to nurturing, creating and building a diverse environment. We encourage all applications from diverse backgrounds, identities, beliefs and abilities to apply for this or any role with us.