Account Director for SaaS Solution | REMOTE (Vancouver Area)

Gatekeeper; Vancouver; Remote; CAD 100,000 - 125,000; Full time

Job summary

A leading SaaS solutions provider is seeking an Account Director for their remote position based in the Vancouver area. This role involves managing high-value accounts, focusing on retention and growth strategies, and collaborating with the Customer Success team. Candidates should have over 8 years of experience in account management, strong relationship-building skills, and a knack for identifying growth opportunities. The company offers generous benefits and a fully remote working environment.

Benefits

Generous paid vacation allowance

Comprehensive medical and dental benefits

Learning and development opportunities

Remote work with no commute

Support for non-profit organizations

Qualifications

• 8+ years of experience in a customer-facing role within mid-market or enterprise SaaS.
• Proven ability to build strong relationships with senior stakeholders.
• Comfortable using data insights to strategize for account growth.

Responsibilities

• Identify upselling and cross-selling opportunities based on customer needs.
• Build long-lasting relationships with key stakeholders.
• Collaborate with Customer Success for smooth onboarding.

Skills

Customer relationship management

Account retention strategies

Upselling and cross-selling

Data analysis

Commercial acumen

Strategic planning

Job description

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Description

Gatekeeper is a SaaS-based, next-generation Vendor & Contract Lifecycle Management (VCLM) & Third Party Risk Management (TPRM) Solution. We help our customers restore visibility of their vendor contracts, take control of their vendor and contract processes, and safeguard compliance of their third parties.

Gatekeeper has achieved consistent, profitable growth YoY, serving clients like Ford, The Telegraph, Autotrader, SumUp, Crocs, and Funding Circle. Following private equity investment from Vista Equity Partners, we are scaling rapidly.

Note : This is a fully remote position, open to applicants based in British Columbia.

Role Overview

As an Account Director at Gatekeeper, you will be the primary contact and owner of a portfolio of high-value existing accounts, responsible for retaining, growing, and expanding these relationships. This strategic role requires a customer-centric approach to strengthen relationships, drive renewals, identify upsell and cross-sell opportunities, and ensure our customers achieve maximum value from our solutions.

Key Responsibilities

• Expansion & Growth : Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR).
• Account Retention : Build strong, long-lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals and reduce logo churn.
• Customer Success & Professional Services Collaboration : Partner with the Customer Success & Professional Services team to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation.
• Strategic Account Planning : Develop, collaborate on, and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives.
• Problem Solving : Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes.
• Domain & Product Expertise : Become a subject matter expert in Gatekeeper’s product offerings and the broader domain of Vendor & Contract Lifecycle Management (VCLM). Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant.
• Data-Driven Insights : Use data and analytics to monitor account health and customer usage to identify growth opportunities. Regularly report on account performance and forecast renewal and expansion revenue.
• Customer Advocacy : Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that meet customer needs.

Requirements

8+ years of experience in a customer-facing, account management, sales, or customer success role within mid-market or enterprise SaaS, focusing on retention, expansion, and account growth.

Deep understanding of customer needs and the ability to develop strategies that drive satisfaction, retention, and growth.

Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organizations.

Strong commercial acumen to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets.

Comfortable using data and insights to make informed decisions and strategize for account growth and retention.

Ability to create and execute account plans aligning customer goals with Gatekeeper’s offerings.

Thrives in a fast-paced, evolving environment with a high degree of ownership and autonomy.

What We Offer

100% remote work : no offices and no commute

Generous paid vacation allowance

Comprehensive benefits including :

Private Medical & Dental cover

GRSP Matching

Employee Assistance Program

Learning & Development opportunities for lifelong learners

Technology : we provide everything needed to do your best work

Gatekeeper for Good : Match funding to support non-profit organizations in your community

Gatekeeper retreats

We live by our company vision and values. If these resonate with you, we’d love to talk.

Gatekeeper values diversity and inclusion, welcoming candidates from all backgrounds across our 15-country team.

Apply Today

If you’re passionate about growing and retaining high-value accounts, apply now to join Gatekeeper’s journey of growth and innovation. Note : some national and international travel may be involved.

About Us

A market-leading product, a supportive team, and distinctive values make Gatekeeper a rewarding place to work. We’re proud of the company we’re building and would love for you to be part of it.

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