Account Director

GardaWorld; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A global security leader in Toronto is seeking an experienced Account Director to oversee complex security operations. The ideal candidate will have over 7 years of leadership experience in multi-site security, be skilled in client management, and demonstrate operational expertise. This role includes strategic decision-making and team leadership in a high-stakes environment, offering competitive salary and comprehensive benefits.

Benefits

Competitive salary

Comprehensive benefits

Advanced training and certification opportunities

Career growth in a global organization

Qualifications

• 7+ years of leadership experience in security operations.
• Experience in law enforcement or military preferred.
• Proven record of managing security programs on time and budget.

Responsibilities

• Lead security operations across multiple corporate locations.
• Act as point of contact for client executives and present operational updates.
• Conduct audits of security systems and manage response procedures.

Skills

Leadership in multi-site security operations

Client liaison

Incident response skills

Strong communication skills

Proficiency in security monitoring

Education

Valid provincial Security Guard Licence

WSIB-approved First Aid/CPR certification

Tools

Microsoft Outlook

Microsoft Teams

Job description

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Account Director

Business Unit: Security Services

Career Area: Operations and Administration

Location:

Toronto, Ontario, CA

Ready to lead high-profile security operations?


We’re hiring an Account Director to oversee complex, multi-site security operations for one of our clients in the Technology Sector, located in Downtown, Toronto. This role is responsible for ensuring operational excellence, maintaining the highest safety standards, and delivering exceptional client service.

You will be the primary liaison between our operations team and senior client leadership — leading strategic meetings, presenting key performance updates, and ensuring security programs align with client objectives. This position requires a unique blend of executive presence, operational expertise, and hands-on leadership.

What’s in it for you

Competitive salary + comprehensive benefits

Advanced training and certification opportunities

Career growth in a global security organization

Full-time leadership role with both strategic and operational scope

Key Responsibilities

Lead and manage security operations programs across multiple high-profile corporate locations

Act as the senior point of contact for the client — liaising with executives, hosting regular meetings, and presenting operational updates

Direct executive protection operations for leadership teams and large-scale events (including conferences exceeding 100,000 attendees)

Oversee facility access control, including badging programs, audits, and policy enforcement

Monitor and respond to security system alerts, threats, and incidents

Conduct regular audits of all security, safety, and medical readiness systems (door/panic alarms, AEDs, medical kits, cameras)

Support crisis coordination, including evacuations, lockdowns, and recovery operations

Manage patrol operations, incident response, and de-escalation procedures

Liaise with law enforcement and emergency services during incidents or high-profile events

Oversee case management, investigations, and policy documentation

Compile and present security metrics in Quarterly Business Reviews

Qualifications & Experience

Valid provincial Security Guard Licence and WSIB-approved First Aid/CPR certification (required)

Must have 7+ years of progressive leadership experience in multi-site security operations, corporate security, or account management

Previous experience in law enforcement, military, or executive/close protection (preferred)

Proven ability to engage with senior stakeholders, lead high-level meetings, and present findings in a clear, professional manner

Track record of managing large teams and delivering complex security programs on time and within budget

Skilled in incident command systems (ICS), active threat response, and behavioral threat recognition

Strong written and verbal communication skills, including professional report writing

Proficient in Microsoft Outlook, Teams, and security monitoring/case management platforms

Ability to work with discretion and professionalism in high-profile, high-pressure environments

SSTOR

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.