Account Director

100 DAC Group / Canada Ltd.; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A global performance media agency in Toronto is seeking an experienced Account Director to manage digital media strategy and client relationships. The ideal candidate will lead internal teams and ensure project success while managing relationships with high-level clients. This role offers competitive salary, health benefits, and opportunities for professional growth in a collaborative culture.

Benefits

Competitive salary

Comprehensive health benefits

Generous PTO

Professional development opportunities

Collaborative and casual work environment

Qualifications

• 7+ years experience in a client services position, managing clients and responsible for account growth.
• 3+ years working for an advertising agency, managing digital programs (e.g. SEO, SEM, Social Media).
• Experience managing Fortune 500 companies.

Responsibilities

• Engage with media, development, SEO, analytics, and strategy teams.
• Lead internal and client teams and client-facing deliverables.
• Monitor program KPIs.

Skills

Client relationship management

Strong writing and communication skills

Leadership

Strategic planning

Education

University degree in a related field

Tools

MS Office (PowerPoint, Excel)

Job description

Move Your Career Forward with DAC as an Account Director

Who We Are

We are DAC—a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint—from global audiences to individual store locations.

Position Summary

This role includes the account direction of digital media, content marketing strategy, web and application development, and overall program and client service management. The successful account director will engage with the media, development, SEO, analytics and strategy teams and be responsible to ensure the various teams work toward delivering business results for our clients. This includes leading internal and client teams, leading client-facing deliverables, and leading client presentations. You will have strong people leadership skills, excellent client relationship management experience, as well as a high level of financial acumen.

What You’ll Do

• Provide senior account direction and people leadership to our high-performance team of Account Managers and Executives.
• Develop a firm understanding of the client’s industry, marketing strategy and goals
• Look for opportunities to grow existing client relationships.
• Manage internal aspects of project implementation including preparation of client engagement briefings and proposals, tracking client data, QA validation, and reporting of internal and external client activities and communications
• Develop internal relationships with all internal teams to ensure collaboration that delivers on set client objectives and goals
• Monitor established program KPIs and ensures that the program performance meets the agreed-upon client KPIs.
• Support major new business initiatives including client pitches, RFP responses, and marketing events
• Develop productive business relationships and alliances with senior executives with our clients in order to manage day-to-day program-related inquiries and deliverables.
• Build and enhance relationships with clients.
• Deliver effective and efficient documentation, communication and dissemination of information regarding client activities and client administrative procedures.
• Work with clients to complete a specific project brief and coordinate client approvals.
• Create Contact Reports, Status Reports, and Budget Reports in accordance with DAC’s standards for quality and accuracy.
• Development of annual account plans that meet revenue growth and profit margin targets for assigned clients.
• Ongoing ownership of client financial health including revenue delivery, growth, and profitability
• Demonstrates in-depth knowledge of DAC’s product offerings, including web and digital development, media, and analytics
• Remain knowledgeable about ongoing program activities
• Serve as a thought leader internally and externally through knowledge-sharing, blog and whitepaper development, and industry event participation

What You Bring

• 7+ years experience in a client services position, managing clients and responsible for account growth
• 3+ years working for an advertising agency, managing digital programs (e.g. SEO, SEM, Social Media, Mobile, etc.)
• 2+ years experience leading an account team and related budget
• Experience managing Fortune 500 companies
• Strong writing, communication, and presentation skills
• Experience presenting and selling to high-level decision-makers at enterprise brands with a national scope
• Experience developing strategic plans with clients
• Strong proficiency in MS Office, especially PowerPoint and Excel
• University degree in a related field

What You’ll Get

• Professional Growth: Work with top-tier clients and cutting-edge tools in the performance marketing industry.
• Collaborative Culture: Be part of a global organization that values curiosity, transparency, and innovation.
• Competitive salary and comprehensive health benefits.
• Generous PTO, wellness initiatives and parental leave.
• Retirement saving plans.
• Opportunities for continued learning and professional development.
• A supportive, collaborative, and casual work environment.

How We Work

This role requires two in-office days per week, with three days in-office during the three-month orientation period. Fully remote work is not available for this position.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. DAC is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial, or municipal law. If you require an accommodation in any aspect of the selection process, please reach out to [e-mail]