Account Development Representative

Ally Logistics; Brampton; On-site; CAD 50,000 - 60,000; Full time

Job summary

A logistics company is seeking an Account Development Representative to support and develop small to medium-sized customer accounts. This role involves building relationships, developing strategies, and managing day-to-day operations to ensure customer satisfaction. Candidates should have a minimum of 2 years of experience and strong communication skills. The position offers a competitive salary of $50K plus commissions, along with great benefits.

Benefits

401K Plan with Employer Match

Life Insurance Plan (100% employer paid)

PTO Plan (3 weeks PTO for new employees)

Paid Parental Leave

In-office gym

On-site espresso machine and snack machine

Qualifications

• Minimum 2 years of industry experience required.
• Alignment with company values of humility, hunger, and smart work.
• Strong written and verbal communication skills needed.

Responsibilities

• Develop and implement strategies to maximize customer relationships.
• Assist in escalated situations with customers.
• Set expectations internally for all personnel involved.

Skills

Account management

Customer relationship building

Conflict management

Communication skills

Multitasking

Job description

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Director of Account Development at Ally Logistics

Our Sales team is seeking an Account Development Representative who will support, maintain, and develop small to medium-sized customer accounts. This role will serve as both an Account Manager and Account Assistant for a book of multiple small to mid-sized accounts and will manage the day-to-day responsibilities required to support this book. The ideal candidate for this position will enjoy building and maintaining strong relationships with many customers!

The Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight , Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it’s like to work at Ally Logistics.

KEY ATTRIBUTES FOR SUCCESS :

• HUMBLE : Confidence is key, but so is humility. Our #HUSTLE values say it all.
• HUNGRY : A healthy sense of competition is a necessity here. We’re seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth.
• SMART : We’re looking for individuals who are resourceful and organized problem-solvers, diving head first into problems rather than straying away from them.

PRIMARY JOB DUTIES :

Develop and implement strategies with Account Teams and Sales Leadership to maximize and strengthen relationships with all customers

Assist in Developing customer SOP’s

Assist in escalated situations with customers and aid in providing solutions

Communicate potential issues and concerns with the operations team

Review new and upcoming accounts

Set weekly check-ins with leadership

Effectively communicate team needs to leadership

Professional communication both internally and externally

Understand the urgency and risk of each individual account

Set expectations internally for all personnel involved with SMB accounts

Willingness to coach and take ownership of all assigned accounts

Assist in after-hours coverage where needed

Cross-functional collaboration

DAY TO DAY RESPONSIBILITIES :

Professional and efficient communication with operations (i.e. Proactive update requests, collecting paperwork, monitor tracking updates)

Professional and efficient communication with customers (i.e. Providing updates to delays upon request, proactive updates, quoting)

Bid on ALL spot market opportunities that fit Ally’s capabilities

Utilize leadership for all questions and concerns regarding an account

Bring all escalations to Customer Success and Customer Issues email distros

Ensure loads are being built and scheduled in a timely manner

Close loads out in a timely manner

Respond to billing needs (POD, lumper, etc)

Create Customer SOPs for ALL accounts

Set up customer calls and check-ins

Determine the best equipment type (i.e. Could this be partial?)

COMPENSATION :

This position will earn a $50K base salary + additional commissions.

BENEFITS & PERKS :

401K Plan with Employer Match

Life Insurance Plan (100% employer paid)

PTO Plan (3 weeks PTO for new employees, grows with tenure)

6 paid holidays

Paid Parental Leaving Bond

Free professional coaching through Boon Health

Baby-feeding support and on-site Lounge through Pumpspotting

Commitment to defend employees who have signed predatory non-competes (Learn more here)

Ongoing, in-house professional development

In-office gym complete with strength and cardio equipment as well as Peloton bikes

On-site espresso machine and snack machine

On-site golf simulator

QUALIFICATIONS :

A successful candidate must possess the following traits / skills :

Experience in maintaining and developing accounts

Minimum 2 years of industry experience

Alignment with Ally’s #HUSTLE values

Strong written and verbal communication skills

Must be comfortable in a fast-paced and high-energy environment

Willingness to coach and be coached

Conflict management and resolution skills

Organized

GRIT

Ability to multitask

ADDITIONAL INFO :

This is NOT a remote position.

A cover letter is highly recommended, even if it's brief. Tell us why you are a fit!

Signing a non-compete agreement is NOT a pre-requisite for employment. However, we do require all employees to sign our standard non-solicit and confidentiality agreement.

ACCOLADES & INDUSTRY AFFILIATIONS :

One of the Inc. 5000 fastest-growing companies four years running

One of West Michigan’s Best and Brightest Employers

Member of Women in Transportation

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Business Development, Sales, and Customer Service

Industries

Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Ally Logistics by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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