Account Coordinator, Membership Services Team (12-month contract)

MLSE; Toronto; On-site; CAD 35,000 - 50,000; Part time

Job summary

Join MLSE as an Account Coordinator, where you'll deliver outstanding support to Toronto Maple Leafs and Raptors Members. As a key part of our Membership Services Team, you'll ensure a high standard of service, deepen fan relationships, and contribute to sales growth initiatives. This part-time role requires flexibility and commitment to exceptional customer experiences.

Qualifications

• Relevant experience in sales and service relationships.
• Available for evening and weekend work.
• Confidence in using Microsoft 360 tools.

Responsibilities

• Serve as the point of contact for ticket members.
• Enhance sales and retention of ticket products.
• Provide exceptional service through various channels.

Skills

Client Happiness

Communication

Listening

Time Management

Tools

Microsoft 360

TicketMaster

Salesforce

ARCHTICS

Job description

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As an Account Coordinator on the Membership Services Team, you will provide service support to Toronto Maple Leafs and Toronto Raptors Members, while being part of a dynamic group committed to delivering exceptional fan experiences while supporting sales and revenue growth initiatives. You will serve as the first point of contact for our Season Ticket Members and fans. You will play a key role in building strong relationships and delivering best-in-class service through timely and professional responses to a range of inbound inquiries — primarily through phone and email. These interactions often involve ticketing-related questions, troubleshooting service cases, and ensuring every fan touchpoint reflects the high standards of MLSE.

This role blends high-energy service with a strong sales focus, enhancing the value and satisfaction of Season Ticket Memberships while actively contributing to retention and revenue goals.

• We are a ‘team first’ culture, so your responsibility is to be an incredible teammate. Each member of our sales and service team shares equally in building and maintaining a positive, collaborative environment — the foundation of our success.
• Contribute to a collaborative culture that gets results across all MLSE teams.
• Work in conjunction with the entire Ticketing team to reach department goals and objectives.
• Oversee a shared portfolio of accounts, with a focus on upper bowl ticket holders.
• In addition to servicing inbound requests, play a key role in both the sales and retention of ticketing products across MLSE properties. This includes up-selling season tickets, partial plans, and group packages for teams such as the Toronto Maple Leafs, Toronto Raptors, Toronto FC, Toronto Argonauts, Toronto Marlies, and Raptors 905.
• Provide outstanding service and communication across all inbound and outbound channels, including phone calls, emails, and chatbot messages.
• Drive service excellence through consistent behaviors and effective use of CRM for daily tasks, outreach, and interaction tracking.
• Meet or exceed all assigned performance KPIs.
• Support all service initiatives and programs, including but not limited to Member relocation events, game day duties, and various Member networking events both in and out of venue.
• Participate in strategic and innovative thinking exercises to challenge the status quo.
• Adapt and be prepared to shift quarterly focus as the demands of the business evolve.
• Participate in special projects and perform other related duties as requested.
• Part-time role with a minimum of 32 hours per week, scheduled based on business needs.
• Evening, weekend, and holiday availability required, with an emphasis on pre-game phone line support

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Relevant experience in developing sales and service relationships is ideal
• Available to work evenings, weekends and holidays as the need arises.
• TicketMaster and ARCHTICS knowledge is an asset but not essential
• Salesforce knowledge is an asset but not essential
• An ongoing awareness and responsiveness to client happiness
• Demonstrated ability to build and develop professional relationships
• Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint
• Skillful at listening, understanding and communicating effectively
• A ‘One-Team’ approach toward departmental and company-wide goals
• Proven to perform well under pressure; balance multiple priorities simultaneously
• A self-starter with a mature, professional demeanor and presence
• Alert and receptive to shifting demands within a fast-paced, changing environment
• Comfortable and capable of delivering within a deadline-driven environment, applying time management and organizational skills
• A positive, winning approach, incorporating integrity, confidentiality and discretion

Additional Information

Apply by: June 13, 2025

Please note this is a 12-month part-time contract.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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