Account Coordinator

Fintel Connect; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

5 paid personal days

Volunteer time

Hybrid schedule with one remote day a‑

Job summary

Fintel Connect in Vancouver, Canada seeks an Account Coordinator to join the Client Services team. You will manage and optimise a portfolio of affiliate partners, recruit new ones, and drive growth and market presence for fintech clients.

Role involves attending meetings, meeting deadlines, reporting, asset management, coordinating email campaigns, and delivering clear initiatives for internal and external activities.

Qualifications

• Excellent customer relationship management skills and ability to develop strategic partnerships.
• Effective written and spoken communication in English. Strong negotiation, analytical and implementation skills
• High attention to detail and strong writing and data analysis skills
• Proficient in MS Word, Excel, Outlook, PowerPoint, WordPress
• Knowledge of SEO, PPC and email marketing an asset
• Legally entitled to work in Canada

Responsibilities

• Contribute to program strategies for managed clients and network clients
• Build strategic relationships with affiliates to increase revenue
• Recruit and activate affiliates to the network and for our clients, with a focus on delivering a volume of partners
• Meet goals for the affiliate program (i.e. targets for affiliate sign‑ups, new accounts and transactions)
• Respond to all affiliate queries within 24 hours of receiving
• Monitor industry news, competitors, and affiliate websites daily to help stay on top of trends and changes
• Increase affiliate traffic and conversions for assigned affiliate programs
• Perform monthly ROI analysis on affiliate programs and commission deals
• Share knowledge with teammates through support, training and sharing of experiences
• Adhere to business unit requirements for reporting and updating
• Demonstrate client relationship management and leadership skills internally and externally; creating an environment of trust and consultation
• Demonstrate knowledge of tracking and expert system knowledge by testing and monitoring client systems and training
• Demonstrate a clear understanding of individual client’s needs, their businesses and objectives
• Offer insight and guidance to troubleshoot and respond to client queries
• Create and manage campaign assets as required
• Ensure data has been imported correctly into the software by clients and do spot checks on commission calculations to ensure system accuracy
• Monitor affiliate content and coverage as needed to ensure compliance with program terms

Skills

CRM skills

Strategic partnerships

English communication

Negotiation

Analytical skills

Detail oriented

Writing and data analysis

MS Office (Word/Excel/Outlook/PowerP)

WordPress

SEO PPC Email marketing

Legal to work in Canada

Education

Bachelor's degree in Marketing/Business/Commerce/Public Relations or related fields

Tools

MS Word

Excel

Outlook

PowerPoint

WordPress

Job description

Who We Are:

Fintel Connect is a fast growing fintech startup on a mission to help financial services clients like Scotiabank, Wealthsimple, RBC and many others grow through meaningful partnerships. We’re the leading affiliate and influencer marketing platform, network, agency and AI compliance engine exclusively built for fintech and banking – and looking for driven, creative and high‑achieving marketers to join our team.

The Why:

• A competitive base salary
• A rapidly growing organization with real career progression and continuous learning
• Comprehensive health and wellness benefits
• 5 paid personal days
• Paid volunteer time to support causes that matter to you
• A balanced hybrid schedule with one remote day each week
• Team events and social perks
• Summer Fridays, every second Friday, start the weekend early

The Role:

As part of the Client Services team, you manage and optimise a portfolio of affiliate partners while recruiting new ones to drive growth and expand market presence. As an Account Coordinator, you assist with client management, including attending meetings, meeting deadlines, and handling daily tasks such as reporting, recruitment approvals, asset management, and coordinating email campaigns. Professionalism and active participation are essential as you develop clear initiatives for both internal and external activities.

The Responsibilities:

• Contribute to program strategies for managed clients and network clients
• Build strategic relationships with affiliates to increase revenue
• Recruit and activate affiliates to the network and for our clients, with a focus on delivering a volume of partners
• Meet goals for the affiliate program (i.e. targets for affiliate sign‑ups, new accounts and transactions)
• Respond to all affiliate queries within 24 hours of receiving
• Monitor industry news, competitors, and affiliate websites daily to help stay on top of trends and changes
• Increase affiliate traffic and conversions for assigned affiliate programs
• Perform monthly ROI analysis on affiliate programs and commission deals
• Share knowledge with teammates through support, training and sharing of experiences
• Adhere to business unit requirements for reporting and updating
• Demonstrate client relationship management and leadership skills internally and externally; creating an environment of trust and consultation
• Demonstrate knowledge of tracking and expert system knowledge by testing and monitoring client systems and training
• Demonstrate a clear understanding of individual client’s needs, their businesses and objectives
• Offer insight and guidance to troubleshoot and respond to client queries
• Create and manage campaign assets as required
• Ensure data has been imported correctly into the software by clients and do spot checks on commission calculations to ensure system accuracy
• Monitor affiliate content and coverage as needed to ensure compliance with program terms

The Qualifications:

• Bachelor's degree in Marketing, Business, Commerce, Public Relations or related fields
• 1+ years of related work experience
• Self‑motivated and demonstrates initiative
• Excellent customer relationship management skills and ability to develop strategic partnerships
• Ability to work under pressure and deliver results in a goal‑oriented organization
• Adaptable team player who is career‑oriented
• Effective written and spoken communication in English. Strong negotiation, analytical and implementation skills
• High attention to detail and strong writing and data analysis skills
• Proficient in MS Word, Excel, Outlook, PowerPoint, WordPress
• Knowledge of SEO, PPC and email marketing an asset
• Legally entitled to work in Canada

At Fintel Connect, we are committed to fostering a diverse and inclusive workplace as an equal opportunity employer. We embrace individuals of all backgrounds, ensuring that everyone has the opportunity to thrive and succeed.

We believe that humans are an important and vital part of the recruitment process. We do not use AI in any part of our recruitment process. While we can’t guarantee an interview, we do commit to review your application in full.

Join us and be part of a team shaping the future of growth in the financial sector.

For more about us, visit our website: Fintel Connect