Account Administrator I (Reception)

Drayden Insurance Ltd.; St. Albert; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Account Administrator where your exceptional communication skills and customer service focus will shine. In this role, you will greet clients, manage inquiries, and ensure their needs are met through superior service. You will be part of a dynamic team that values integrity, teamwork, and community involvement. With a commitment to your career growth, the company offers a supportive environment with comprehensive benefits, including a competitive salary, health plans, and educational reimbursement. Embrace the opportunity to contribute to a fun and engaging workplace while building lasting client relationships.

Benefits

Competitive salary package

Group RRSP with Company matching

Employee Benefit Plan (Health, Dental, Vision)

Health Spending Account

Employee Assistance Program

Paid Personal Time Off

Educational reimbursement program

Company social events

Additional time off coverage

Fun working environment

Qualifications

• Exceptional verbal and written communication skills with a focus on customer service.
• Strong organizational and time management abilities with attention to detail.

Responsibilities

• Provide superior customer service and manage client interactions professionally.
• Process client payments and verify documents for accuracy.

Skills

Verbal Communication

Written Communication

Listening Skills

Customer Service

Problem Solving

Organization

Time Management

Attention to Detail

Dependability

Ethics

Education

Administrative or Accounting Experience

Proficiency in Microsoft Office

Tools

Microsoft Office Suite

Job description

As an Account Administrator you are responsible for greeting walk-in clients and callers in a friendly and courteous manner. You will build strong lasting relationships with our clients by demonstrating respect, professionalism and ethics in every encounter.

Responsibilities

• Ensure the needs of customers are being met through superior customer service
• Answer telecommunications system and direct calls accordingly
• Process client payments according to the needs of the Insurance Company and policies
• Verify client documents for accuracy and follow up on any discrepancies
• Process insurance policies and documents following Drayden's workflows
• Follow up on outstanding matters with insurance companies
• Keep a safe and clean reception area by complying with procedures, rules, and regulations
• Contribute to team effort by accomplishing related results as needed

Your Unique Talents

• You have great verbal and written communication skills, along with listening abilities
• You conduct a level of professionalism that represents the face of the company
• You are customer service focused and quickly able to adapt to meet clients' needs
• You initiate and problem solve in difficult situations
• You obtain strong organization, prioritization, and time management skills
• You show great attention to detail and are strongly focused
• You have administrative or accounting experience in previous jobs, education or hobbies
• You are proficient with Microsoft Office suite (Excel, Word), with data entry speed of 45 wpm
• You are dependable and ethical
• Previous insurance experience is considered an asset

Your Values Align with Ours

• Integrity – You act with honesty and professionalism. You treat clients and co-workers with respect and fairness
• Client Relationships – You have the desire to deliver exceptional client service
• Career Growth – You are motivated to learn and grow your career with our encouragement and support
• Embrace Progressive Change – You are an ‘ideas’ person and can adapt easily to change
• Teamwork – You work together with others to achieve goals
• Community – You support communities by being involved

We offer a great place to work with comprehensive benefits including:

• Competitive salary package including commission and bonus incentives
• Group RRSP with Company matching
• Employee Benefit Plan (Health, Dental, and Vision)
• Health Spending Account
• Employee Assistance Program
• Paid Personal Time Off
• Additional time off coverage
• Educational reimbursement program to support your career growth
• We consistently meet our benchmarks on Employee Engagement
• FUN working environment with company social events
• Plus more!