accommodations manager

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel); Edmonton; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated individual to oversee daily operations at a vibrant hotel and resort. This role involves developing policies, recruiting and supervising staff, and ensuring exceptional customer service. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication skills and a client-focused approach. Join a dynamic team where your contributions will enhance the guest experience and foster a welcoming atmosphere for all visitors. If you are passionate about hospitality and have a knack for leadership, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in a supervisory role in hospitality.
• Ability to manage staff and conduct training sessions.

Responsibilities

• Develop and implement policies for daily operations.
• Recruit, supervise, and conduct performance reviews of staff.
• Prepare budgets and marketing plans.

Skills

Client focus

Excellent oral communication

Flexibility

Team player

Attention to detail

Education

College/CEGEP

Job description

Overview

Languages

English

Education

• College/CEGEP
  
  

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort
  
  

Responsibilities

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Address customers' complaints or concerns
• Establish work schedules
  
  

Supervision

• 3-4 people
• 5-10 people
  
  

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
  
  

Personal suitability

• Client focus
• Excellent oral communication
• Flexibility
• Team player
  
  

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
  
  

Support for newcomers and refugees

• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
  
  

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth
  
  

Support for Veterans

• Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)
  
  

Support for Indigenous people

• Facilitates access to Elders who can offer support and guidance to Indigenous workers
  
  

Support for mature workers

• Applies hiring policies that discourage age discrimination
  
  

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)