Accommodated Testing Services Administrator

University of Toronto; Toronto; On-site; CAD 67,000 - 85,000; Full time

Job summary

University of Toronto is seeking an Accommodated Testing Services Administrator to support daily ATS operations, ensuring deadlines and service standards are met while coordinating exam accommodations and invigilator communications. You will prepare exam centres, gather data, and resolve issues with independent problem-solving.

The role requires a Bachelor’s degree or equivalent, 3+ years of high-volume admin experience, and strong MS Office skills, with exceptional communication and customer

Qualifications

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum three (3) years’ relevant experience in a high-volume, detail-oriented, front line administrative service environment
• Demonstrated experience working with accommodations and/or accommodated tests and exams
• Experience maintaining a scheduling database
• Experience drafting and editing content
• Experience serving as a resource to a group or on a function
• Experience providing orientation to others on work procedures and practices
• Knowledge of academic accommodations
• Advanced in Microsoft Office – Word, Excel, Outlook. i.e. mail merges, Excel macros
• Highly skilled in oral and written communication – persuasive business writing, composing sensitive emails, drafting mass communications for students and faculty, and polished in-person communication
• Exceptional customer service skills
• Demonstrated ability to work independently and solve problems within the scope of the role and elevate as required

Responsibilities

• Coordinating appropriate accommodation needs for students
• Liaising with contacts to obtain exams and related materials
• Liaising with originators of test/examination scripts to resolve questions, inconsistencies, or obtain missing data
• Gathering information for test/examination packages for invigilators
• Tracking and monitoring the distribution and return of examinations
• Resolving issues within the scope of the role and escalating problems as required
• Providing orientation to others on work procedures and practices
• Drafting and editing content for print and/or online communications channels

Skills

Front-line service

Customer service

Communication

Problem solving

Independent work

Teamwork

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Accommodated Testing Services Administrator

About us:

Learning Space Management (LSM) has a focus on learning space excellence with the mandate of stewardship of the University’s classrooms and testing space, encompassing all aspects including the delivery of academic activities through academic scheduling, classroom design, classroom technology, and accommodated testing. This holistic perspective allows each member of the team to work together, share experiences and better understand how their decisions and deliverables impact other team members and results. In this way, we can leverage opportunities and synergies amongst the team as well as with our broader University partners to better serve instructors and students in support of the University’s teaching mission.

Accommodated Testing Services (ATS) provides a service to the University community by coordinating test and exam accommodations for students with documented disabilities who are registered with Accessibility Services. ATS balances accommodations with academic integrity, ensuring that the University meets its commitment to persons with disabilities while maintaining the integrity of the assessment process - all while providing exceptional service and responding to the changing needs of our community in an exceptionally fast-paced environment. ATS provides this service for every faculty on the St. George Campus, and building supportive relationships with our campus partners at every level is a huge part of the work that we do.

Your opportunity:

As an Accommodated Testing Services Administrator, you will be responsible for supporting the day-to-day activity of the unit, including: providing excellent front-line service to students, faculty and staff; ensuring daily deadlines and service standards are met; gathering complete and accurate information and communicating exam details to ATS invigilators; preparing the exam centre for the following day’s assessments; and independently problem-solving within the scope of the role and escalation problems as required with regards to the many exceptions that come up on a daily basis. Your organization, diligence, and excellent people skills will make you a valuable member of the ATS team.

Your responsibilities will include:

• Coordinating appropriate accommodation needs for students
• Liaising with contacts to obtain exams and related materials
• Liaising with originators of test/examination scripts to resolve questions, inconsistencies, or obtain missing data
• Gathering information for test/examination packages for invigilators
• Tracking and monitoring the distribution and return of examinations
• Resolving issues within the scope of the role and escalating problems as required
• Providing orientation to others on work procedures and practices
• Drafting and editing content for print and/or online communications channels

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum three (3) years’ relevant experience in a high-volume, detail-oriented, front line administrative service environment
• Demonstrated experience working with accommodations and/or accommodated tests and exams
• Experience maintaining a scheduling database
• Experience drafting and editing content
• Experience serving as a resource to a group or on a function
• Experience providing orientation to others on work procedures and practices
• Knowledge of academic accommodations
• Advanced in Microsoft office – Word, Excel, Outlook. i.e. mail merges, Excel macros
• Highly skilled in oral and written communication – persuasive business writing, composing sensitive emails, drafting mass communications for students and faculty, and polished in-person communication
• Exceptional customer service skills
• Demonstrated ability to work independently and solve problems within the scope of the role and elevate as required

To be successful in this role you will be:

• Communicator
• Meticulous
• Multi-tasker
• Organized
• Team player

NOTE: This is a term position from December 1, 2026, to April 28, 2028.

Closing Date: 11/11/2026, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Term; This is a term position from Dec 1, 2026 to April 28, 2028.

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 08 -- $66,522 with an annual step progression to a maximum of $85,069. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Administrative / Managerial

Divisional HR Office Email: [e-mail]

Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

Indigenous Substantiation Process

The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous. For more information about this process, please refer to Indigenous Substantiation Website.

Job Segment: Drafting, Database, Fundraising, Testing, Equity, Engineering, Technology, Nonprofit, Finance