Accident Benefits Adjuster

Intact; Edmonton; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in insurance is looking for an Accident Benefits Adjuster in Edmonton. This entry-level position involves analyzing claims, communicating with stakeholders, and ensuring compliance with legal requirements. The hybrid work model supports work-life balance while offering ample opportunity for professional growth.

Benefits

Financial rewards program

Employee Share Purchase Plan

Flex pension and benefits package

Extra vacation days

Annual wellness account

Workplace learning ecosystem

Qualifications

• 1+ years of claims adjusting experience required.
• Accident Benefits claims handling preferred.
• Medical knowledge is an asset.

Responsibilities

• Analyze and interpret insurance policy wording.
• Communicate with customers and settle claims.
• Conduct investigations and ensure documentation compliance.

Skills

Negotiation

Customer Service

Multitasking

Critical Thinking

Communication

Education

Chartered Insurance Professional (CIP)

Job description

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Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About The Role

We’re looking for Accident Benefits Adjuster to join our growing team!

• Please note an increased in office presence will be required for the first 6 months of employment to ensure proper development and growth in this role

What You'll Do Here

• Analyze and interpret insurance policy wording to determine coverage and evaluate entitlements that are fair and equitable
• Communicate in a timely and respectful manner with customers, claimants, lawyers and insurers to settle claims and report findings and settlements
• Conduct investigations and identify additional information such as medical examinations, customer medical or employment history as required to clarify and / or justify a claim
• Ensure all cases are clearly documented and meet our legislative requirements
• Identify process improvement needs and recommend changes to policies or procedures to improve quality service and competitiveness

What You Bring To The Table

• 1+ years of claims adjusting experience required (Auto, Property, Accident Benefits, Total Loss, Casualty, Specialty)
• Accident Benefits claims handling is preferred
• Alignment with IFC company organizational values
• Medical knowledge is an asset
• Working toward the Chartered Insurance Professional (CIP) designation is an asset
• Have a strong ability to multitask and thrive in a fast paced environment
• Demonstrate strong negotiation and decision-making skills
• A critical thinker when it comes to approaching complex problems in time-sensitive situations and with minimal supervision
• A skilled communicator, allowing you to foster favorable business relationships
• Have a keen ability to listen to others with the goal of gathering information, allowing you to efficiently evaluate a situation
• Go above and beyond for our customers and your colleagues because you truly want to make a difference
• Have strong desk management and organizational skills
• Excellent written and verbal communication skills

What We Offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working Here Means You'll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Management, Finance, and Customer Service

Insurance, Financial Services, and Software Development

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