Accessibility Program Coordinator

City of Winnipeg; Winnipeg; On-site; CAD 78,000 - 105,000; Full time

Job summary

The City of Winnipeg seeks an Accessibility Program Coordinator to oversee adherence to accessibility regulations for public transportation. This role involves analyzing current practices, developing trainings, and liaising with stakeholders to promote equitable access for all. This permanent, full-time position offers competitive benefits, and applicants from diverse backgrounds are encouraged to apply.

Benefits

Competitive salaries

Employer-paid benefits

Pension plans

Education and training opportunities

Flexible work arrangements

Qualifications

• Four years of experience in designing programs related to accessibility and inclusion.
• Knowledge of the Accessible Canada Act and related legislation.
• Ability to develop and present training materials effectively.

Responsibilities

• Ensure compliance of Winnipeg Transit projects with accessibility legislation.
• Coordinate staff education on disability barriers.
• Develop training for Transit Operations regarding accessibility.

Skills

Interpersonal skills

Organizational skills

Time management

Communication

Education

Post-secondary education in Public or Business Administration

Certification in digital accessibility standards

Tools

MS Office

Job description

Recruitment Details

Accessibility Program Coordinator

Department: Client Services

Designated Work Location: 414 Osborne, Winnipeg

Position Type: Permanent, Full-time

Salary: $3,013.10 to $4,047.21 bi-weekly, as per the WAPSO 4 classification on schedule A-2

Posting No: 126003

Closing Date: July 5, 2025

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Under the general supervision of the Manager of Client Services, the Accessibility Coordinator (AC) is responsible for ensuring all new Winnipeg Transit capital projects for public transportation infrastructure meet accessibility legislation, regulation, standards, and policies.

This position will examine existing services and programs for compliance with the Accessibility for Manitobans Act and coordinate staff education on relevant disability barriers. In addition, the coordinator will collaborate within all Transit divisions to assist with compliance with legislative requirements and enhance barrier-free access to public transportation that aligns with the vision of OurWinnipeg and accessibility legislation and the implementation of the Winnipeg Transit Master Plan.

The Accessibility Coordinator develops and executes programming, conducts research that generates awareness of the challenges faced by customers with disabilities, and liaises with internal City stakeholders, such as Public Works and the Winnipeg Parking Authority, and external stakeholders for example, disability advocacy groups.

This position will also act as a staff liaison and Committee Secretary for the Winnipeg Transit Plus Policy Advisory Committee.

This position may also act as Manager of Client Services, in their absence, and be required to attend appeals on behalf of the Manager of Client Services.

As The Accessibility Coordinator You Will

• Analyze any policies and practices which inhibit physical accessibility (hidden or observed) for Winnipeg Transit customers and develop, coordinate, monitor, and recommend updates for Transit policies and practices to ensure universal access.
• Develop, coordinate, monitor, update, and distribute accessibility training with the Transit Operations Training Branch, Transit Plus Operations, and the Transit Travel Training program.
• Acts as a liaison between Transit divisions, external stakeholders, and the public regarding accessibility enhancing initiatives and issues.
• Actively participates as a Winnipeg Transit Plus Policy Advisory Committee member and as an advisor to the division’s leadership team.
  
  

Your Education And Qualifications Include

• Post-secondary education in Public or Business Administration, Accessible Service Design, Industrial or Public Sector Design. An equivalent combination of education and experience may be considered.
• Four (4) years of experience investigating, analyzing and evaluating complex issues and developing and implementing practical solutions and tools to meet the needs of a changing business.
• Four (4) years of experience designing programs, policies and processes in relation to accessibility, diversity and inclusion and accommodations and advocacy for individuals with disabilities. Preferably in a customer service setting.
• Four (4) years of experience developing training on accessibility, diversity, inclusion and accommodation, and advocacy for individuals with disabilities.
• Four (4) years of experience in a supervisory and/or leadership role including the ability to mentor, organize and manage staff.
• Knowledge of the Accessible Canada Act (ACA), Human Rights Code, Accessibility for Manitobans Act (AMA), the Americans with Disabilities Act (ADA), and related standards.
• Certification in the international standards in digital accessibility for business websites known as the Web Content Accessibility Guidelines (WCAG) and Clear Print Guidelines or knowledge of same and the ability to be certified within a time frame specified by management.
• Ability to work independently, exercising judgement, personal initiative, and taking innovative action, with minimal supervision.
• Strong organizational and time management skills including the ability to manage concurrent tasks to meet project deadlines.
• Interpersonal skills with the ability to establish and maintain positive working relationships with employees at all levels of the organization, external contractors and vendors, and the public in accordance with the Respectful Workplace Administrative Standard.
• The ability to function effectively in team environments and knowledge share across various internal and external groups.
• Ability to gather and analyze statistical data related to performance and determine training needs and requirements.
• Excellent oral communication skills including the ability to communicate complex material when presenting business solutions, implementation plans and training sessions.
• Excellent written communication skills including the ability to communicate complex material effectively when creating high-level documents, specifications, and training materials.
• Advanced proficiency in MS Office (Word, Excel, Outlook and PowerPoint) and various social media and messaging platforms (i.e. Teams, Skype, Zoom, etc.).
• Knowledge of Transit Plus policies, practices, and processes and Transit fare collection or ability to obtain same within six (6) months.
  
  

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check including vulnerable sector check satisfactory to the employer will be required from the applicant(s) or successful candidate(s), at their expense when requested.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.
  
  

How To Apply

APPLY ONLINE, including all documentation listed below:

• Current resume (Required).
• Cover letter (Required)
• Applications submitted without REQUIRED documentation will not be considered.
• Your application documents must clearly indicate how you meet the qualifications of the position.*
  
  

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311 .

Hours of Work:8:30 to 4:30 p.m. Monday to Friday. Hours and days of work may be occasionally adjusted to meet operational needs.

Employee Group:WAPSO

Position Reports To:Manager of Client Services

Only candidates selected for interviews will be contacted.