Access Coordinator, Housing Homeless Prevention-C0979

City of London; Ontario; Hybrid; CAD 49,000 - 70,000; Full time

Job summary

The City of London seeks an Access Coordinator for Housing Homeless Prevention, responsible for assisting clients at risk of homelessness. The role involves determining eligibility for services, connecting clients with community resources, and maintaining documentation. Ideal candidates will have a Social Service Worker diploma and experience in housing services. This full-time temporary position offers a hybrid work arrangement.

Qualifications

• One year of previous related work experience required.
• Knowledge of housing support programs and related legislation.

Responsibilities

• Provides clients at risk for homelessness with focused customer service.
• Determines eligibility for social services and affordable housing supports.
• Creates housing stability and life stabilization plans.

Skills

Communication

Problem Solving

Customer Service

Education

Social Service Worker diploma

Tools

MS Office

Job description

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London, Ontario is a growing and vibrant city. Our municipality is home to almost 500,000 residents, and welcomes all to live, work and play. Our employees take pride in working for a well-run city that offers exceptional amenities, services and programs for our residents. Londoners love our urban trails, outdoor parks and events, recreation programs and our thriving arts, music and culture scene!

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website .

Title : Access Coordinator, Housing Homeless Prevention-C0979

Job Close Date : May 28, 2025

File Number : File Number :

2481 Employee Group : Local 101

Service Area : Service Area :

Social and Health Development Division : Housing Stability Services

Full-Time Temporary (up to 1 year) # of Openings :

Summary of Duties :

Reporting to the Manager(s) or designate, the Access Coordinator, Homeless Prevention provides clients at risk for homelessness with focused customer service which includes determining eligibility for social services and affordable housing supports; connects clients with community services and partners to promote ongoing housing stability and life stabilization.

• Maintains knowledge of the Community Homeless Prevention Initiative, locally-driven housing projects and housing support programs and the Reaching Home guidelines, municipal policies and community resources.
• Reviews and completes all necessary documentation in a Coordinated Access Intake and provides information to Managers to inform decisions.
• Determines eligibility and makes recommendations to Manager when connecting individuals to vacancies in housing support programs, benefits and units.
• Completes all necessary Province of Ontario and municipal documentation in compliance with regulations and guidelines.
• Checks and assesses income, assets and circumstances to establish initial and continuing eligibility for housing support programs and other benefits administered through Coordinated Access.
• Creates a housing stability and life stabilization plan and refers client to the appropriate agencies in order to assist in the shortest route to housing.
• Utilises resources through the community and Coordinated Access to prevent and divert individuals and families from experiencing homelessness.
• Responds to inquiries from clients, Community Partners, housing providers and housing support programs regarding housing issuesas assigned.
• Meets with housing support programs, community partners, and clients to discuss issues and concerns pertaining to inquiries and escalated situations, as necessary.
• Supports client in securing and retaining housing through accessing community supports outside the Coordinated Access System.
• Completes comprehensive documentation regarding participant’s housing history and relevant circumstances for future consideration.
• Assists in connecting individuals and families at risk of experiencing homelessness to shelter, outreach and other emergency supports.
• Maintains all required documentation for data processing and statistical purposes.
• Refers and advocates on behalf of clients to other agencies to access support resources.
• Performs related duties as assigned.

Qualifications :

Completion of a two-year Social Service Worker diploma or equivalent.

Experience :

One year of previous related work experience is required. Previous work experience in housing services is an asset.

Specialized Training & Licenses :

Skills and abilities in the following areas are necessary :

• Knowledge of housing support programs and related legislation, program and policy guidelines.
• Demonstrated verbal and written communication skills and ability to work within a team work environment.
• Demonstrated problem solving, decision making and basic numeric skills.
• Computer literacy utilizing MS Office software applications, as well as utilizing word processing, spreadsheet and database applications.
• Demonstrated ability to provide high quality customer service to clients in an equitable manner.
• Valid Driver’s Licence - Class G

Compensation & Other Information :

49,450 - $69,530 (Level 9)

This posting is for 1 temporary full-time up to 1 year position.

Current hours of Work : Monday - Friday from 8 : 30 a.m. to 4 : 30 p.m.

Work Arrangement : Hybrid. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

NOTE : Applicants may be required to complete a job related test.

Police Record Check :

The successful candidate will be required to complete aVulnerable Sector Check.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.