Acceleration Centre, Financial Crime Unit Production Lead

PricewaterhouseCoopers International; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Financial Crime Unit Production Lead to join their dynamic team. This role involves leading a group focused on achieving production targets and ensuring high-quality service delivery in the financial crime sector. You will utilize your extensive experience in financial services, particularly in AML/ATF KYC, to guide your team through daily operations while fostering a culture of continuous improvement. With a commitment to professional development and a supportive work environment, this position offers a unique opportunity to make a significant impact in safeguarding organizations against financial crimes.

Benefits

Competitive compensation package

Inclusive benefits

Flexibility programs

Continuous development environment

Qualifications

• 5+ years of experience in financial services focusing on AML/ATF KYC and investigations.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Lead production targets and manage team performance against daily goals.
• Oversee client outreach activities and ensure compliance with SLAs.

Skills

AML/ATF KYC

Financial Services Experience

Microsoft Office Suite

Communication Skills

Attention to Detail

Technical Aptitude

Tools

World-Check

LexisNexis

Job description

At PwC, our people in forensic services focus on identifying and preventing fraudulent activities, conducting investigations, and maintaining compliance with regulatory requirements. Individuals in this field play a crucial role in safeguarding organisations against financial crimes and maintaining ethical business practices.

Meaningful work you’ll be part of

As a Financial Crime Unit Production Lead, you'll be part of a team that helps deliver high quality, client service excellence and operational efficiency. Responsibilities provided by the business include:

1. Utilize weekly production targets set weekly and daily production goals for the analysts; manage against targets daily.
2. Lead daily stand up meetings, reporting on production and quality targets; identify gaps and approach for resolution.
3. Update daily and weekly production and quality metrics on key trackers on client and PwC systems.
4. Oversee teams' client outreach activities, ensuring the team is staying within SLAs and promptly identifying delinquent responses.
5. Identify team training, behaviour, process issues and suggest methods for improvement.
6. Complete research per assignments communicated via Delivery Lead.
7. Address quality review comments and issues as required.
8. Maintain trackers and update progress as required.
9. Actively work with Delivery Lead to identify delays in production and potential solutions.

Experiences and skills you’ll use to solve

1. 5+ years of work experience with financial services with AML/ATF KYC and/or investigation.
2. Experience with Microsoft Office suite of products (i.e., Word, Excel, PowerPoint, etc.) including an understanding of v-lookup, text, reference and logical information functionality in Excel.
3. An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work.
4. Technical aptitude for learning new applications and databases (web-based research tools such as World-Check, LexisNexis, etc.).
5. Excellent English written and verbal communication skills, including ability to communicate and manage expectations with engagement teams and clients.
6. Demonstrated self-motivation and attention to detail, with a desire to take responsibility for personal growth and development.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc.

At PwC Canada, our most valuable asset is our people, and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.