ACC Operator (Control Center/Grid Operator)

AltaLink; Calgary; On-site; CAD 65,000 - 95,000; Full time

Job summary

Join a dynamic team where you will play a crucial role in overseeing the safe transmission of electricity across Alberta. As a Control Centre Operator, you will ensure the reliability and safety of our power systems while working in a collaborative environment. This position offers opportunities for professional development and a chance to contribute to Alberta's energy transition. With a focus on innovation and sustainability, you will be part of a forward-thinking company dedicated to providing exceptional service and fostering a positive workplace culture.

Benefits

Extended Healthcare Plan

Spending Accounts

Competitive Compensation and Bonus Plan

Defined Contribution Pension Plan

Group Life Insurance

Employee Assistance Program

Vacation and Earned Time Off

Tuition Reimbursement

Onsite Parking

Wellness Programs

Qualifications

• Minimum requirement of Electrical Engineering Technology Diploma or equivalent experience.
• Proven ability/experience in monitoring and controlling power systems.

Responsibilities

• Monitor and operate power system facilities in real-time.
• Prepare reports for compliance and incident investigations.

Skills

Electrical Engineering Technology

Communication Skills

Analytical Skills

Microsoft Office Suite

Ability to Work Independently

Education

Electrical Engineering Technology Diploma

Journeyman Power Lineman

Tools

SAP

Oracle

Job description

Date Posted: May 6, 2025
Closing Date: May 27, 2025
Job Type: Full-time Permanent
Category: Internal/External Opportunities

We power Alberta. Our transmission lines deliver electricity to millions of Albertans 24 hours a day, seven days a week.When you’re on our team, you’resupporting our province’s homes, farms, businesses and industries by providing safe,reliableandcost-effectiveservice. Whether working in the field or in the office, everyAltaLinkercontributes to keeping the lights on.

Asa memberof the Berkshire Hathaway Energy family, weare part ofa global group of companies delivering sustainable electricity and utility services to customers worldwide.Our exceptional customer service, commitment to the environment, and world-class safety record makes us a leader in our industry.

Today, the transmission system is more important than ever.As we connectnew sources of renewable energy to the gridand support Alberta’s energy transition to net-zero emissions,AltaLink’stransmission systemisthe backboneof thechanging electricitysystem. With our head office in Calgary, andregional officesinGreaterEdmonton,Red Deer and Lethbridge,we have central and southern Alberta covered.

We offer work with meaning, incredible opportunities for development, work life balance and opportunities to contribute to your community. Join our team!

Job Description:

Our Control Centre team manages and operates AltaLink's transmission wire facilities in real-time, 24 hours per day. Assets include over 13,000 kilometers of transmission lines and 300 substations. As an AltaLink Control Centre Operator, you play a key role in overseeing the safe and reliable transmission of electricity for our customers and will report to the Manager, ACC Real Time within the System Operation – ACC Real Time Team. The successful candidate must also be able to work a rotating 12-hour shift.

Responsibilities:

• Monitor, control and operate the power system facility assets and fulfill AltaLink's interconnection requirements including:

• Operating the system in accordance with AltaLink's Transmission Operating Procedures, Alberta Reliability Standards (ARC) and North American Electrical Reliability Council (NERC) Operating policies.
• Monitoring adequate voltage and element loading and implementing preventative and corrective action to minimize the number of violations.
• Assessing impact of and implementing the corrective actions required to restore the system to a stable state of minimum risk; and
• Preparing and safely carrying out planned and emergency switching procedures on the power system.

• Provide information concerning the state of the system by logging events, including changes to system components and configuration, and recording disturbances and trouble.
• Compile information and prepare reports for the purposes of documentation updates, compliance evidence, incident investigations, business justifications, customer, and operating metrics, etc.
• Assist the ACC Training Specialist with the implementation of the Operator Training Program by providing technical expertise and mentorship.
• Participate inuser acceptance testing for ACC tools and technologyto provide SME expertise and feedback. Also provide SME expertise to the broader organization as required.
• Interact with internal business partners and external customers and utility partners to promote collaboration, positive relationships, and excellent customer service.
• Participate in continuous improvement activities and other duties as assigned.

• Minimum requirement of Electrical Engineering Technology Diploma, Power System Electrician or Journeyman Power Lineman or equivalent related utility experience.
• Will be required to attain and maintain NERC certification as a Transmission Operator.
• Proven ability/experience in the above noted responsibilities.
• Proficient with Microsoft Office (i.e. Outlook, PowerPoint, Word, Excel, Teams).
• Knowledge and experience in electricity transmission systems an asset.
• SAP or Oracle experience an asset.
• Communication skills, both verbal and written, that facilitate collaboration, co-operation, and strong performance.
• Excellent interpersonal skills that build effective working relationships within a team environment and promote positive customer outcomes.
• Analytical and logical reasoning.
• Ability to work independently, perform multiple tasks, and adapt to fluctuating workload demands in a dynamic and fast paced environment.
• Motivation, including willingness to learn through formal and informal on-the-job training and seek continuous improvement.
• Ability to work a rotating 12-hour shift and occasional overtime as required, such as during system emergencies.
• Valid Driver’s License as some travel may be required.
• Proven track record of good attendance and performance.
• Must meet applicable testing requirements.

Notes:

AltaLink employees should be aware that we may contact your manager during the selection process. Some positions may require job specific assessments, regular criminal record checks, additional AltaLink training, medical assessments, annual drivers abstract, and drug tests. Please contact the Hiring Manager or Recruiter for further clarification if required.

We thank all candidates for their interest in a career with AltaLink. Due to the high volume of applications, we will only be contacting candidates being considered for an interview.We sincerely appreciate all interest and invite all candidates to follow us on LinkedIn, Facebook and/or X.

In proceeding with your application, you will be required to submit personal information to AltaLink through our applicant tracking service provider and this information will be accessible to AltaLink personnel involved in AltaLink’s hiring processes. AltaLink also relies on third parties to assist in the hiring process and your information may be provided to them for this purpose.In the application process, AltaLink will require you to provide consent to the collection, use, and storage of your personal information for these purposes.

At AltaLink, we celebrate diversity and inclusion. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment regardless of race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, family status, source of income, sexual orientation or any other category protected by applicable provincial or federal law.

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Spending Accounts
• Competitive Compensation and Bonus Plan
• Defined Contribution Pension Plan and Group RRSP
• Group Life Insurance
• Employee Assistance Program
• Vacation, Earned Time off, Birthdays Off Work and 13 Recognized Holidays
• Tuition Reimbursement
• Social Club
• Onsite Parking and Onsite Gym
• Wellness Programs