Academic Support Facilitator

Brock University; Canada; On-site; CAD 56,000 - 92,000; Part time

Job summary

A prominent Canadian university is seeking an Academic Support Facilitator to enhance student retention and success. This part-time role involves assisting students with academic challenges, scheduling accommodations, and ensuring effective communication between students and instructors. Ideal candidates should have an undergraduate degree in social sciences and experience in academic support or student advising. This position offers a supportive work environment with flexible arrangements.

Benefits

Health & Dental Benefits

Pension Plan

Vacation allowance

Flexible Work Arrangements

Professional Development opportunities

Qualifications

• Experience in an academic support role or student advising.
• Strong understanding of student development theories.
• Ability to handle sensitive and confidential information.

Responsibilities

• Assist students in navigating academic challenges.
• Track students requiring accommodations.
• Schedule make-up tests and exams.
• Facilitate communication between students and instructors.

Skills

Interpersonal skills

Communication skills

Organizational skills

Empathy

Problem-solving skills

Education

Undergraduate degree in Social Sciences

Job description

Academic Support Facilitator page is loaded

Academic Support Facilitator

Apply locations St. Catharines, Main Campus time type Part time posted on Posted 9 Days Ago job requisition id JR-1021877

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara. Brock has been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity compiled by Forbes and Statista. We are an inclusive, welcoming community that offers a wide range of unique career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

July 29, 2025 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

Please note: This is a part-time 17.5-hour per week position.

About the Role:

Reporting to the Chair, Department of Sociology & Criminology, the Academic Support Facilitator enhances student retention and success by collaborating with faculty and departmental staff to provide support for students facing various challenges. The incumben t is responsible f or scheduling make-up tests and exams for students requiring accommodations, tracking their needs, and linking them to appropriate resources. The incumbent assists student s seeki ng curricular and co-curricular experiential learning opportunities. The Academic Support Facil itator als o facilitat es communication between students and instructors, ensuring a supportive learning environment that promotes academic achievement.

The Academic Support Facilitator will:

• Assist students in navigating academic challenges and provide guidance on available resources;

• Track and document students requiring accommodations and their individual circumstances;

• Schedule and supervise make-up tests and exams, ensuring a fair and supportive environment;

• Coordinate necessary materials for make-up tests and exams, such as scripts and scantron forms;

• Facilitate communication between students and instructors regarding academic needs;

• Provide one-on-one support to students facing personal or accessibility challenges;

• Develop and implement strategies to improve student engagement and retention;

• Monitor student progress and follow up on their academic performance;

• Prepare and distribute announcements and communications to students regarding important information and resources;

• Collaborate with instructors to identify students in need of additional support;

• Foster a positive and inclusive learning environment through effective communication;

• Participate in departmental and subcommittee meetings to discuss student needs and retention strategies;

• Track curricular and co-curricular experiential education offerings and guide students to suitable opportunities;

• Assist the department in documenting, reporting and showcasing experiential learning opportunities;

• Work with instructors of courses featuring experiential learning (e.g., 2F90, 4P00, 4P01, 4P03) to support students facing accessibility challenges related to experiential learning .

Key S kills and Experience :

• Undergraduate degree in a related discipline (e.g., Social Sciences). The equivalent combination of education and experience would be considered;

• Experience in an academic support role, student advising, or a related area;

• Strong understanding of student development theories and retention strategies;

• Proficiency in using technology and software for tracking student progress and communication;

• Familiar with the accessibility resources and accommodations for students;.

• Promotes and embodies inclusiveness and respect within the workplace and the broader community;

• Excellent interpersonal and communication skills, both written and verbal;

• Ability to handle sensitive and confidential information with discretion;

• Empathy and understanding of the challenges faced by students;

• Ability to facilitate workshops and group discussions;

• Commitment to promoting an inclusive and supportive educational environment;

• Strong organizational skills and attention to detail;

• Problem-solving skills and the ability to think critically in challenging situations .

Salary and Total Rewards:

• Job Grade J , Salary Scale ( $ 56,503-$91,627 );

• Target Hiring Salary : $ 56,503 ; pro-rated to reflect part time hours.

• T his is a permanent , part time position that includes :

• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.

• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.

• Vacation: Up to 3 weeks per year, in addition to university holidays.

• Flexible Work Arrangements: Hybrid work schedule available .

• Professional Development: Eligibility for the Brock Tuition Waiver Program.

* The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy . As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups .

We are committed to inclusive and barrier-free recruitment, and we accommodat e the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code . Please contact [e-mail] if you require a disability related accommodation so we can ensure you r participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received . C andidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca .

Brock University is a comprehensive institution with rich academic programs and world-class research activity. Located in Ontario’s scenic Niagara region on the traditional territory of the Haudenosaunee and Anishinaabe peoples, Brock is situated in a UNESCO Biosphere Reserve. With nearly 600 full-time faculty members and researchers, Brock's robust academic scope offers more than 70 undergraduate programs and 50 graduate programs in seven dynamic Faculties. The University’s 19,000 students come from across Canada and around the world. Brock’s renowned student experience is enriched by an emphasis on experiential education, as illustrated by community partnerships, volunteerism and one of Ontario's largest and most successful co-op programs.