Academic Operations Specialist - University of Guelph-Humber - FT Admin

Humber College; Ontario; On-site; CAD 83,000 - 96,000; Full time

Job summary

Join a leading institution as an Academic Operations Specialist where you will provide essential operational support to enhance academic services. Collaborate with diverse teams to ensure efficient processes and foster effective relationships within the university. This full-time role offers a competitive salary and a chance to contribute to a unique educational experience.

Benefits

Work/Life balance

Above-average days off

Supportive team environment

Qualifications

• Minimum of 5 years related work experience.
• Proven expertise in MS Office, especially Excel and PowerPoint.

Responsibilities

• Primary contact for academic operational matters.
• Create and review standard operating procedures.
• Lead academic operations projects.

Skills

Communication

Problem Solving

Teamwork

Attention to Detail

Education

Bachelor's Degree

Tools

MS Office Suite

Adobe Creative Suite

Job description

Job Description - Academic Operations Specialist - University of Guelph-Humber - FT Admin (33101)

Academic Operations Specialist - University of Guelph-Humber - FT Admin - ( 33101 )

Achieve Better Together at Guelph-Humber

At the University of Guelph-Humber, we offer career paths that open a world of infinite possibilities for you to explore. People are at the heart of the Guelph-Humber experience. Every day we work together to deliver excellence, and in doing so, we redefine what it means to be a leader in providing an education that offers a unique blend of academic and immersive, real work experiences combining theory and practice to solve practical problems. Join us!

If you are interested in working in higher education and are looking to contribute to Guelph-Humber’s unique academic offering, here is your opportunity to join our team.

Position Title: Academic Operations Specialist
Status: Full-Time Administration
Hours: 37.5 Hours per Week
Program/Department: Office of the Vice-Provost
Campus/Location: The University of Guelph-Humber (207 Humber College Blvd, Toronto) is located within the traditional and treaty lands of the Mississaugas of the Credit.
Minimum Starting Salary: $83,292; starting salaries are determined based on qualifications and years of related experience.

About the Academic Operations Specialist Role:

The incumbent provides core academic operational support to the University of Guelph-Humber and is held responsible for ensuring that operational processes are managed efficiently and effectively. The incumbent reports to the Associate Vice-Provost, Academic, who provides direction and leadership support in all areas related to academic operations and academic services as well as academic integrity. The incumbent indirectly manages the team of program support coordinators by providing them with the necessary guidelines and documentation for their daily operational needs, so that instructors and program administration are well-supported within the institution. The incumbent fosters effective working relationships with diverse reporting relationships within the Associate Vice-Provost’s portfolio and liaises extensively with both sponsoring institutions (Humber Polytechnic and the University of Guelph).

Responsibilities will include (but are not limited to):

• Primary contact for Humber Polytechnic, University of Guelph and Guelph-Humber for all academic operational matters including initiatives, projects, and processes.
• Create and review standard operating procedures and academic processes to support effective and efficient academic operations (e.g. update content on SharePoint, write SOP for Program Support Coordinators to standardize an academic process).
• Identify and implement improvements to academic systems, processes, and policies/procedures in collaboratively to improve/ enhance academic operations.
• Lead academic operations projects including managing project teams, timelines, progress, and communications.
• Maintain instructor-related content across platforms (e.g., website, SharePoint, intranet).
• Ensures consistency in instructor-facing documentation and processes (e.g., course outlines, exam instructions, welcome e-mails, Instructor Handbook).
• Coordinates, implements, and executes the Associate Vice-Provosts annual plan to support instructors (e.g., instructor orientation, workshops, town halls, and social events). Implementation includes event logistics, guest coordination, and communications.
• In collaboration with the Associate Vice-Provost supports the university’s Research Grant Fund by arranging meeting(s) of the committee, compiling and organizing applications for review by the committee, taking minutes and records of committee decisions, preparing and sending decision letters to applicants.
• Schedules academic misconduct meetings between students and the Associate Vice-Provost, Academic (or designate).
• Manages the central Academic Services email account and ensures timely responses.
• Prepares and distributes meeting agendas, supporting documents, meeting minutes and follows up on action items for committees led by Associate Vice-Provost Academic (e.g., AMAP, Operations Committee).
• Tracks and follows up on action items and deadlines arising from Associate Vice-Provost Academic initiatives and meetings.
• Ensure that each step of program IQAPs (Institutional Quality Assurance Process) are undertaken towards their completion.
• Support the external review component of the IQAP by forwarding information to reviewers and organizing site visits.

What you bring to the role:

Education
The successful candidate will have a minimum of a 4 year’s Bachelor’s Degree.

Experience and Skills
The successful candidate will have a minimum of 5 years related work experience.

In addition, they will have:

• Proven expertise in usage of MS Office Suite, especially Excel and PowerPoint, and related compensation data management tools
• Excellent written and verbal communication skills and interpersonal skills including consultative and relationship management skills
• Excellent ability to read, comprehend, write, and speak English
• Strong problem-solving skills with a proactive approach
• Self-motivation and ability to prioritize and work with minimal supervision
• Ability to analyze and interpret data and translate it into an action plan
• Familiarity with industry standard graphics computer software including experience using Adobe Creative Suite for graphic design. (i.e. InDesign, Photoshop and Illustrator)
• Strict attention to detail
• Ability to interact professionally with all organizational levels
• Must be able to work in a team environment, including immediate supervisor, other team members in the section or group, and take direction from other team members from other departments
• Adhere to all Collective Agreements, Terms and Conditions of Employment for Administrative Staff, internal policies/practices, and government regulations college wide requirements
• Must be aware and adhere to university regulations surrounding procedures for academic misconduct cases

At the University of Guelph-Humber, we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Guelph-Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Guelph-Humber!
We thank you for your interest in working with the University of Guelph-Humber. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Application Process

Applications should be submitted electronically through the Humber Polytechnic's careers portal. Applications should include: a detailed resume and a cover letter indicating how you meet some or all of the criteria.

What’s In it for you?

• An opportunity to be a part of building the University of Guelph-Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Work/Life balance with above-average days off due to university closure schedules.

Equity, Diversity, and Inclusion

The University of Guelph-Humber is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity, and inclusion in a post-secondary environment.
The University of Guelph-Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. The University of Guelph-Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

The University of Guelph-Humber is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At the University of Guelph-Humber, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([e-mail]).