Abercrombie & Fitch – Key Lead, Yorkdale

Abercrombie & Fitch; Toronto; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Key Lead to enhance the customer experience in-store. In this part-time role, you will supervise the sales floor, coach team members, and drive performance through exceptional service. Ideal candidates will possess a strong customer focus, excellent communication skills, and a passion for fashion. This role offers flexible scheduling and opportunities for career advancement, making it a perfect fit for those looking to grow in the retail sector. Join a team that values diversity and inclusion while celebrating individuality in a vibrant work environment.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Global Team Support

Qualifications

• At least 1 year of retail experience is preferred.
• High School Diploma or equivalent is preferred.

Responsibilities

• Ensure quality in-store experience as a Floor Supervisor.
• Provide guidance and coaching to Brand Reps and Stock Associates.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Adaptability/Flexibility

Multi-Tasking

Proactive Thinking

Attention to Detail

Education

High School Diploma/G.E.D. equivalent

Tools

Register/Point of Sales

Job description

• Part-time

Company Description

Our Company

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

Our Values

Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

1. Product Knowledge & Brand Awareness
2. Business Understanding
3. Proactive Thinking
4. Attention to Detail
5. Register/Point of Sales use
6. Asset Protection
7. Visual Displays
8. System Skills

Work Schedule Requirements
•Schedule will vary weekly but should expect to work at least 12-16 hours per week.
•Required availability on Saturdays and Sundays as well as certain holidays.
•In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

What it Takes

1. Education - High School Diploma/ G.E.D. equivalent preferred
2. Retail Experience - At least 1 year of retail experience is preferred.
3. Supervisor/ Managerial Experience - No supervisory/ management experience is required.
4. Customer Focus
5. Communication
6. Interpersonal Interaction
7. Fashion Trend Knowledge
8. Outgoing
9. Assertiveness
10. Adaptability/Flexibility & Stress Tolerance
11. Poise & Ambition
12. Multi-Tasking
13. Applied Learning
14. Promoting Diversity & Inclusion
15. Work Ethic
16. Omni Channel Services

Additional Information

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

FOLLOW US ON INSTAGRAM @LIFEATANF

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer