Abercrombie & Fitch - Key Lead, Toronto Eaton Centre

Abercrombie and Fitch Stores; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a renowned fashion retailer as a Key Lead, responsible for driving customer satisfaction and supporting a positive store environment. Guide team members, manage floor operations, and help achieve daily sales goals in a dynamic retail setting. Enjoy flexible schedules, career advancement opportunities, and a supportive team culture.

Benefits

Quarterly Sales Incentive Bonus

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• At least 1 year of retail experience preferred.
• No supervisory/management experience required.

Responsibilities

• Ensure quality in-store customer experience as Floor Supervisor.
• Provide guidance and coaching to Brand Reps and Stock Associates.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Adaptability / Flexibility & Stress Tolerance

Multi-Tasking

Education

High School Diploma / G.E.D. equivalent

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

Open and Closing Routines

Product Knowledge & Brand Awareness

Business Understanding

Proactive Thinking

Attention to Detail

Register / Point of Sales use

Asset Protection

Visual Displays

System Skills

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 12-16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

What it Takes

Education- High School Diploma / G.E.D. equivalent preferred

Retail Experience- At least 1 year of retail experience is preferred.

Supervisor / Managerial Experience- No supervisory / management experience is required.

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Adaptability / Flexibility & Stress Tolerance

Multi-Tasking

Promoting Diversity & Inclusion

Work Ethic

Additional Information

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward :

Quarterly Sales Incentive Bonus

Flexible Schedule

Opportunities for Career Advancement

Opportunity to Become a Brand Affiliate

Training and Development

A Global Team of People Who'll Celebrate you for Being YOU

FOLLOW US ON INSTAGRAM @LIFEATANF

Abercrombie & Fitch Co. is an Equal Opportunity / Affirmative Action employer

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