Abercrombie & Fitch - Key Lead, Richmond Centre

Abercrombie and Fitch Co.; Richmond; On-site; CAD 60,000 - 80,000; Part time

Job summary

A global specialty retailer in Richmond is seeking a Key Lead to ensure a quality in-store experience. You will supervise Brand Reps and drive store performance through customer service and team success. The role requires a flexible schedule, with at least 12-16 hours of work weekly. Retail experience is preferred, along with strong customer focus and communication skills.

Benefits

Competitive incentives

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• At least 1 year of retail experience is preferred.
• No supervisory/management experience is required.

Responsibilities

• Ensure all customers receive a quality in-store experience.
• Act as the Floor Supervisor, providing guidance to Brand Reps.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability/Flexibility

Stress Tolerance

Multi-Tasking

Work Ethic

Education

High School Diploma/ G.E.D. equivalent

Job description

Overview

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, with over 750 stores across North America, Europe, Asia and the Middle East, and e-commerce sites abercrombie.com, abercrombie kids.com, and hollisterco.com. Abercrombie & Fitch Co. leads with purpose and offers equitable compensation and benefits, including flexibility, competitive Paid Time Off, education and engagement events, Associate Resource Groups, volunteer opportunities, and additional time off to give back to global communities.

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Open and Closing Routines
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 12-16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• During peak timeframes, hours will increase to support the needs of the business.

Qualifications

What it Takes

• Education - High School Diploma/ G.E.D. equivalent preferred
• Retail Experience - At least 1 year of retail experience is preferred
• Supervisor/ Managerial Experience - No supervisory/ management experience is required
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Promoting Diversity & Inclusion
• Work Ethic
• Omni Channel Services

What You’ll Get

• As an Abercrombie & Fitch Co. associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values.
• Competitve incentives to reward commitment to moving our global business forward:
• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

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Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer