AAC Technician

At Grand River Hospital we are building a world class health care system supporting healthier lives for the communities we serve. We value people above all else and the experiences of our patients and their families, our team members, and our partners are at the very top of our agenda.

Through our values of CARE; TRUST AND BE TRUSTWORTHY; COURAGE TO START, HEART TO FINISH and WELCOME ONE TO WELCOME ALL we leverage the collective talents and strengths of our GRH team, our community, and our partners to innovate and accelerate the transformation of health care delivery.

We currently have an opportunity for a temporary part-time AAC Technician to join our Teams in the Communications Technology Clinic. This is a temporary role until December 2025.

How AAC Technician support our teams at Grand River Hospital:

The Communication Technology Clinic provides assistive technology including hardware and peripherals, software and mounting to assist clients in meeting their daily communication needs. The Technician is responsible for providing technical input and consultation to clinic team members; support and training for clients, facilitators and staff; installation of equipment and software; shipping and receiving of equipment; and maintenance of client and clinic equipment and devices or computers.

This is an opportunity to work directly with patients and their caregivers and to be part of a dynamic team of professionals working toward the goal of applying advanced technology to achieve independent communication. You will be valued for bringing your ideas and creativity to a team to solve complex problems.

Responsibilities Include

• Participates in assessments of clients and demonstrates options that are recommended by the clinician.
• Ability to troubleshoot and diagnose repairs on computers and electronic devices
• Collaborates with clinicians and clients regarding the mounting of devices on wheelchairs
• Maintains knowledge of current augmentative communication technology practices and equipment
• Maintains a resource network including technicians in other augmentative and alternative communication clinics and product vendors
• Comfortable working with non-speaking and/or physically challenged individuals
• Able to meet the physical demands of the job including lifting/carrying of devices and mounting, set up of equipment on stands or wheelchairs and use of tools for these purposes
• High level of competence and comfort working with computers including word processing, internet access, installation of software and peripherals
• Strong written and verbal communication skills and having a trouble-shooting, creative and resourceful, problem solving mindset
• Consistently meets service and administrative deadlines
• Ability to work independently and collaboratively within a team, with both verbal and non-verbal clients, families, facilitators and caregivers and other stakeholders to ensure the optimal delivery of service for every client
• Contributes to ensuring there is a safe environment for patients, staff and visitors.
  
  

At Grand River Hospital, AAC Technician Has

• Familiarity with current Augmentative and Alternative Communication hardware and software and experience programming and customizing these systems
• Experience working in a clinical environment with patients having both acquired and congenital communication disorders
• Familiarity with Windows and Macintosh, iOS and Android systems
• Teaching/training experience with adults
• Demonstrated ability to work independently and establish priorities
• A reliable vehicle is required and valid driver license
  
  

At Grand River Hospital we support our Team Members with:

• A thorough onboarding and orientation program
• Ongoing training and development opportunities
• Access to our Ongoing Education Fund
• Career mentorship
• Wellness programs
  
  

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Grand River Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

APPLICATIONS WILL BE RECEIVED UNTIL THE POSTING IS CLOSED.

Please include a resume with your application in order to ensure that your qualifications are appropriately considered in the hiring process.

Grand River Hospital is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to: racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment. Grand River Hospital is a proud member of the Canadian Centre for Diversity and Inclusion (CCDI).

Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate candidates, including those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources in advance for assistance.