A082 SHIFT MANAGER

Required to work various shifts between the hours of 12:00 a.m. and 12:00 p.m.

For questions call Susan Loewen at Aylmer Community Services-226-210-6800

Posting Date:

Friday, February 28, 2025 to Friday, May 30, 2025

Responsibilities:

• Supervise employees, coordinate tasks, and delegate responsibilities and procedures
• Mentor, develop, and train employees to ensure compliance with company standards and expectations
• Abide by company policies, procedures, programs, systems, and standards
• Ensure compliance with all federal, provincial, and local laws and ethical business practices
• Create and maintain employee schedules, ensuring optimal coverage in the restaurant
• Coach employees and address issues by providing feedback and holding them accountable when necessary

Interpersonal Skills & Contacts:

• Respond to employee inquiries and complaints with compassion and care
• Create a friendly environment by providing regular and open communication
• Build and maintain positive relationships with customers, external contacts, the management team, and employees

Problem Solving & Judgement:

• Evaluate problematic situations to determine resolutions and arrangements
• Analytically and thoroughly gather data to support and assist with the decision making process
• Take initiative to determine the best option to solve problems as they arise
• Identify opportunities to optimize efficiencies and maximize profits
• Plan for daily operations and ensure each shift is prepared to serve customers

Information Resources:

• Accumulate data to prepare reports and other correspondence as needed
• Produce memos, emails, and other documents to communicate essential information
• Draft and maintain procedures, policies, training programs and other documents

Requirements:

• One year of fast food and/or restaurant experience required
• Previous experience working as a manager or in a leadership role is preferred
• High School Diploma is required
• College/University Diploma/Certificate in Business Administration is an asset
• Leadership training is an asset
• Able to decipher and follow operational procedures and policies
• Experience mentoring, training, and coaching people
• Previous experience handling cash, credit, and debit transactions
• Basic computer and math skills
• Excellent communication, interpersonal, leadership, and customer service skills
• Superior time management, problem solving and decision-making skills
• Exceptional ability to work well under pressure and comfortable working in a fast-paced environment