A/E Customer Success (BSI)

FedEx Group; Quebec; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

FedEx Group in Quebec seeks a sales representative to sell FedEx services primarily by telephone to both new and existing customers, with a focus on maintaining and growing revenue within the assigned territory.

The role requires a university degree, proficiency in MS Office, strong communication and negotiation skills, and the ability to multitask and work independently. French and English bilingual ability is required for candidates in Quebec.

Qualifications

• University degree required.
• Basic level of proficiency in MS Office: Excel, PowerPoint, Word and Outlook.
• Knowledge of Internet/Intranet.
• Thorough knowledge of FedEx features of service, billing systems, pricing structures, invoice adjustments, etc. preferred.
• Solid understanding of FedEx systems/applications preferred.
• Strong oral and written communication skills.
• Demonstrated negotiation skills.
• Strong interpersonal skills.
• Demonstrated self motivation and ability to work independently.
• Ability to multi-task.
• Commitment to task.
• Overcomes objections/obstacles.
• Demonstrated a track record of achieving results.
• Incumbent(s) must remain in position for a minimum of 12 months.

Responsibilities

• Sell FedEx services to customers primarily by telephone.
• Aim to achieve assigned territory revenue objectives.
• Interact with new and existing customers to grow revenue.
• Utilize FedEx billing systems and pricing structures efficiently.
• Maintain knowledge of FedEx service features and applications.

Skills

MS Office

Oral and written communication

Negotiation

Interpersonal skills

Self-motivation

Independent work

Multi-tasking

Task focus

Education

Bachelor's degree or equivalent

Tools

MS Excel

PowerPoint

Word

Outlook

Job description

This is an interview position.

GENERAL SUMMARY

To sell (primarily by telephone) FedEx services to both 'new' and 'existing' customers (primary focus: existing: $60-$400 day average net revenue and/or net new potential with the key deliverable of achieving assigned territory revenue objectives (as measured and determined by FedEx).

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• University degree required
• Basic level of proficiency in MS Office: Excel, PowerPoint, Word and Outlook;
• Knowledge of Internet/Intranet;
• Thorough knowledge of FedEx features of service, billing systems, pricing structures, invoice adjustments, etc. preferred;
• Solid understanding of FedEx systems/applications preferred;
• Strong oral and written communication skills;
• Demonstrated negotiation skills;
• Strong interpersonal skills;
• Demonstrated self motivation and ability to work independently
• Ability to multi-task;
• Commitment to task;
• Overcomes objections/obstacles;
• Demonstrated a track record of achieving results

Other

- Incumbent(s) must remain in position for a minimum of 12 months

GRADE: 83

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Bachelor's Degree or Equivalent

Basic level of proficiency in MS Office: Excel, PowerPoint, Word and Outlook;

Knowledge of Internet/Intranet;

Thorough knowledge of FedEx features of service, billing systems, pricing structures, invoice adjustments, etc. preferred;

Solid understanding of FedEx systems/applications preferred;

Strong oral and written communication skills;

Demonstrated negotiation skills;

Strong interpersonal skills;

Demonstrated self motivation and ability to work independently

Ability to multi-task;

Commitment to task;

Overcomes objections/obstacles;

Demonstrated a track record of achieving results

Other- Incumbent(s) must remain in position for a minimum of 12 months

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Posting date: 09/02, Posting down date: 09/09 at 3pm EST. 2 positions available.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.