911 Communications Operator - Dispatch Services

City of Fredericton; Fredericton; On-site; CAD 50,000 - 65,000; Full time

Job summary

Join the City of Fredericton as a 911 Communications Operator, a vital role in public safety. You will coordinate emergency responses, manage real-time information, and work in a supportive team environment. If you possess strong communication skills and thrive under pressure, you'll play an essential part in our emergency response team.

Benefits

Competitive Salary and Bi-weekly benefit spending allowance of $263.26.

Health, Dental and Pension plans.

Dynamic work environment.

Qualifications

• Minimum High School Diploma with relevant experience.
• Ability to communicate in both English and French at an intermediate level.
• Proficient with computer systems and keyboarding speed of 50+ wpm.

Responsibilities

• Receive and respond to emergency and non-emergency calls.
• Efficiently dispatch emergency vehicles and update all calls in CAD.
• Maintain calm and professional demeanor while providing public information.

Skills

Communication

Multitasking

Decision Making

Education

High School Diploma

Course work in business or social sciences

Tools

Computer-aided dispatch (CAD) system

Windows

Job description

Requirements:

• Minimum High School Diploma, supplemented by course work in business, social sciences, along with one (1) year of relevant experience.
• Equivalent combinations of education and experience will be considered.
• Ability to communicate in both official languages at an intermediate plus level is a requirement.
• Must pass a security clearance, psychological assessment and hearing test.
• Successful completion of Criticall pre-employment testing.
• Be physically and mentally prepared to work 12 hour rotating shifts. Including Days, Nights, Weekends, and Holidays.

Are you ready to play a vital role in emergency response? Join our dedicated team as an 911 Communications Operator, where you will be at the forefront of public safety.

The position involves coordinating urgent calls and dispatching assistance in real time. If you thrive in a fast paced environment and are passionate about making a difference this career is for you! The successful candidate will report to the Manager of Dispatch Services and will dispatch calls and enter calls into a computer based system according to specific directions and guidelines. The successful candidate will work independently and exercise tact, judgement, and discretion. The ability to work in a stressful environment and prioritize multiple tasks is required.

What You'll Do:

• Receive and respond to emergency and non-emergency calls via phone and radio. Enter and update all calls accurately in our computer-aided dispatch (CAD) system.
• Enters, retrieves, updates and queries accurate and timely data within CAD, CPIC or PORS systems.
• Efficiently dispatch emergency vehicles in accordance with established protocols, ensuring prompt response times.
• Monitor, oversee and respond to alarm calls and take the appropriate action where required.
• Provide accurate information to the public while maintaining a calm and professional demeanor.
• Prepare detailed reports and summaries for departmental review as required.
• Work closely with fellow dispatchers, emergency personnel and public agencies to foster a cohesive team environment.

What You Bring:

• Strong verbal and written communication abilities, with proficiency in both official languages English and French (Intermediate level or higher).
• Proficient with computer systems and software, including Windows. Previous experience with CAD or dispatch applications is considered an asset.
• Keyboarding speed of 50+ wpm is essential.
• Ability to multitask under constant pressure and in a high stress environment.
• Familiarity with the geography of Fredericton, Oromocto and surrounding area is advantageous.
• Demonstrated capability to make quick, logical decisions in high pressure situations.
• Demonstrate ability and dexterity in handling call taking and dispatching functions using computer-aided dispatch, multi line telephone and radio communications.
• Ability to work in a team environment having a personal commitment to the teamwork concept. Maintaining a flexible attitude, contributing positively to the operation and have good interpersonal skills.

Perks:

• Competitive Salary and Bi-weekly benefit spending allowance of $263.26.
• Health, Dental and Pension plans
• Work in a fast paced, dynamic work environment where you play a critical role in saving lives and ensuring public safety.

If you are interested in learning more about the position please go to the webpage:

https://www.fredericton.ca/en/resident-services/public-safety/dispatch-services

If you are ready to rise to the challenge and become an integral part of our emergency response team, apply today!

How to apply:

• Email your resume and cover letter to [e-mail] on or before November 22, 2024 at 4:30 p.m. AST.

The City of Fredericton is an equal opportunity employer.

Only those applicants selected for further consideration will be contacted.