9-1-1 COMMUNICATIONS PROGRAM MANAGER (Permanent, Full-time)

Regional District of Fraser-Fort George; Prince George; On-site; CAD 100,000 - 110,000; Full time

Job summary

The Regional District of Fraser-Fort George seeks a motivated 9-1-1 Communications Program Manager to oversee the Call-Answer Centre's operations. This key role involves supervision, program administration, and collaboration with internal and external stakeholders. Ideal candidates possess strong leadership and communication skills, coupled with extensive experience in high-pressure environments.

Benefits

Comprehensive benefits package

Pension plan

Flex time program

Support for work-life balance

Qualifications

• Minimum ten (10) years' experience in public safety communications.
• Five (5) years' supervisory experience in a unionized environment.
• Ability to maintain a clear Police Record Check.

Responsibilities

• Oversee the functions of the 9-1-1 Communications Call-Answer Centre.
• Supervise a team of public safety telecommunicators.
• Manage program development, ensuring deliverables are met.

Skills

Communication

Leadership

Team Management

Crisis Management

Knowledge of 9-1-1 Systems

Education

Post-secondary degree

Job description

The Regional District of Fraser-Fort George (RDFFG) is one of 27 regional districts in BC. We are a local government that provides governance and delivers a wide range of services to people living in seven electoral areas and four member municipalities that include, the City of Prince George, the District of Mackenzie, and the Villages of McBride and Valemount. Our administrative office is in Prince George, in North Central, BC on the unceded ancestral lands of the Lheidli T'enneh First Nation.

The Regional District has an exciting opportunity for a motivated, self-starting and energetic individual to join the Public Safety Services Department as the 9-1-1 Communications Program Manager. This is an exempt position and the Manager directly supervises, assigns work, and monitors the performance of direct reports.

NATURE AND SCOPE OF WORK

The 9-1-1 Communications Program Manager is responsible for the creation and overall direction, supervision, and administration of the Regional District of Fraser-Fort George's 9-1-1 Communications Call-Answer Centre (FFG911) program. This position reports directly to the Senior Manager of Public Safety Services.

The 9-1-1 Communications Program Manager is responsible for the scheduling and supervision of a team of public safety telecommunicators. The Program Manager is responsible for liaising with both internal and external stakeholders, public sector service partners, and the public. This role requires thorough knowledge of 9-1-1 communication practices and may be exposed to emotionally charged, high-stress situations. In this role, you will be responsible for overseeing program development and management, from inception to completion, ensuring that all deliverables are met within scope, budget, and time frame.

The incumbent will possess strong leadership abilities, excellent communication skills, and will have a proven track record of successfully managing a team in high stress environments. After-hours and on-call work will be required.

QUALIFICATIONS AND EXPERIENCE

• Post-secondary degree in appropriate discipline or a combination of related work experience and education.
• A minimum of ten (10) years' experience in a public safety communications position.
• A minimum of five (5) years' supervisory experience, preferably in a unionized environment.
• Ability to obtain and maintain a clear Police Record Check for offences related to this position.
• Successful completion of an audiology exam in accordance with NENA Hearing Standards for Public Safety Telecommunicators.
• Thorough knowledge of 9-1-1 communications systems.
• Thorough knowledge of public safety answering point (PSAP) operations.

POSITION COMPENSATION

The salary range for this position is $100,000 to $110,000 (2024 rate) and will be commensurate with education and years of experience. In addition to a competitive salary, RDFFG offers a comprehensive benefits package, pension plan, and opportunities for professional career growth, along with support for work life balance through a flex time program and hybrid work opportunities.

We invite you to join our dynamic, innovative, collaborative and forward-thinking team to contribute to the Regional District's ongoing efforts to deliver quality community services and organizational strength and adaptability.

To find out more about the requirements of this exciting career opportunity visit the Careers page of our website -

Please forward your cover letter and resume in confidence through the online posting.

We thank all applicants for their interest; however, only those selected for interview will be contacted.

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