7-Star Guest Experience Associate

Canalta Group; Assiniboia; On-site; CAD 18,000 - 28,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Team-building events

Flexible scheduling

Growth opportunities

Job summary

Canalta Hotel Family is seeking a guest service professional in a Saskatchewan location to deliver exceptional 7-star service through comprehensive training. You will welcome guests, handle check-ins/outs, and act as a brand ambassador representing Canalta's values in person and online.

The role emphasizes guest satisfaction, teamwork, and a flexible schedule including weekends and holidays, with opportunities to grow within the Canalta family.

Qualifications

• Experience in customer service is a plus, but your passion for helping others matters most.
• A friendly, upbeat demeanor that can put guests at ease.
• Comfort with technology and a willingness to learn new programs.
• Ability to work collaboratively and support teammates.
• Able to work flexible hours, including weekends and holidays.

Responsibilities

• Deliver next-level guest service through our training program.
• Represent our values and culture in person, on the telephone and online.
• Provide 7-star service by anticipating guests' needs and creating unforgettable moments.
• Welcome guests with a smile and manage check-ins/outs with ease.
• Take on challenges and resolve guest issues, turning obstacles into opportunities.
• Maintain a clean and organized lobby and reception area for a welcoming environment.
• Adhere to our hotel's guidelines and safety measures to ensure a safe guest experience.

Skills

Customer-Centric Attitude

Engaging Personality

Tech-Savvy

Team Player

Flexible hours

Job description

Canalta Hotel Family is seeking a guest service professional in a Saskatchewan location to deliver exceptional 7-star service through comprehensive training. You will welcome guests, handle check-ins/outs, and act as a brand ambassador representing Canalta's values in person and online.

The role emphasizes guest satisfaction, teamwork, and a flexible schedule including weekends and holidays, with opportunities to grow within the Canalta family.