7-Star Guest Experience Agent

Canalta Group; Town of Stettler; Sur place; CAD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Discounts at Canalta hotels

Competitive pay and benefits

Résumé du poste

Canalta Group is seeking a friendly, customer-focused guest service agent to join our Canalta hotels. You'll complete an exceptional training program and help create Legendary experiences.

You’ll embody our brand values, deliver 7 Star service, greet guests at check-in/out, and collaborate with a diverse team. Flexibility across shifts, weekends, and holidays is required; enthusiasm and tech comfort are a plus.

Qualifications

• Customer service experience is a plus.
• Friendly, upbeat demeanor helps guests feel welcome.
• Comfort with technology and learning new programs.
• Strong teamwork and collaboration across shifts.

Responsabilités

• Next Level Guest Service: complete training for top-notch guest service agents.
• Be a Brand Ambassador: represent Canalta values in person, on the phone and online.
• Deliver Stellar Service: provide 7 Star service by anticipating guests' needs.
• Welcome Guests with a Smile: create a friendly environment during check-ins/outs.
• Be a Problem Solver: resolve guest issues and turn obstacles into opportunities.
• Maintain a clean and organized workspace, including lobby and reception.
• Embrace safety guidelines to ensure a safe guest experience.
• Available to work all shifts (7am-3pm, 3pm-11pm, 11pm-7am).

Connaissances

Customer service

Positive attitude

Tech-savvy

Team player

Flexible hours

Description du poste

Canalta Group is seeking a friendly, customer-focused guest service agent to join our Canalta hotels. You'll complete an exceptional training program and help create Legendary experiences.

You’ll embody our brand values, deliver 7 Star service, greet guests at check-in/out, and collaborate with a diverse team. Flexibility across shifts, weekends, and holidays is required; enthusiasm and tech comfort are a plus.