4LS/NPI Senior Support Engineer

Nokia; Ottawa; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a 4th Level Senior Support Engineer to join their innovative team. In this pivotal role, you will engage directly with customer projects, managing technical solutions and collaborating with R&D teams to meet operational requirements. Your expertise in complex distributed systems and telco cloud automation will be essential as you optimize processes and enhance service delivery. If you have a passion for technology and a drive to improve product quality, this role offers a unique opportunity to contribute to cutting-edge projects in a dynamic environment.

Qualifications

• Mindestens 5 Jahre Erfahrung mit komplexen Systemen und Software.
• Kenntnisse in Telco-Cloud-Automatisierung und DevOps-Umgebungen.

Responsibilities

• Unterstützung bei Prozessen, Dimensionierung und Optimierung.
• Verifikation, einschließlich Leistungstests und Testautomatisierung.
• Dokumentation von Konzepten zur Zusammenarbeit mit Kollegen.

Skills

Verständnis komplexer verteilter Systeme

Kenntnisse über NCOM oder ähnliche Telco-Cloud-Automatisierungsprodukte

Erfahrung im Ops-Bereich von DevOps

Troubleshooting und Performance-Optimierung

Gutes Verständnis von Virtualisierungsplattformen

Erfahrung mit Open-Source-Lösungen

Verständnis von Observability und Operability

Netzwerkkenntnisse: TCP/IP, DNS

Vertrautheit mit Container-Technologien wie Docker und Kubernetes

Tools

Docker

Kubernetes

IAC und IT-Automatisierungstools

Job description

As 4th Level Senior Support Engineer for NCOM, you have a proven track record on developing technical solutions within teams. You will work with enterprise and technical support teams L1->L4 as well as business owners and customers on operational requirements, technical support and help our R&D teams come up with a detailed operational requirement that fulfills both the functional and non-functional requirements, quality standards, and legal criteria. As NCOM (Nokia Cloud Operations Manager) Specialist, you are directly engaging customer projects, managing customer projects and giving development help towards NCOM R&D.

Qualifications

KEY SKILLS AND EXPERIENCE:

You have:

1. At least 5+ years of experience in understanding complex distributed systems and/or system software.
2. Knowledge about NCOM or other relevant telco cloud automation products and you are able to start customer engagements after a short ramp-up period.
3. Experience in the Ops side of DevOps, preferably in SaaS and CaaS environments and applications is a benefit.
4. Support in troubleshooting and performance optimization of analytics workloads.
5. Good understanding of virtualization platforms used in private cloud and/or modern server hardware.
6. Enhancing deployment and upgrade automation of services in your area.
7. Experience in using open-source solutions; a track record of open-source contributions is highly valued.
8. Observability, Serviceability, Operability topics are daily topics for you and understanding “Golden signals” in this area is a no-brainer for you.

It would be nice if you also had:

1. Solid understanding of computer networking: TCP/IP, DNS, TLS handshakes, termination & certificate authentication, higher-level protocols like HTTP, WebSockets and gRPC, VPN, SOCKS and HTTP proxies.
2. Familiarity with container technologies such as Docker and Kubernetes, IAC and IT automation tools & associated DevOps toolchains.

Responsibilities

How will you contribute and what you will learn:

1. Support in Process, dimensioning, optimizing, training/coaching.
2. Verification, including performance and security testing, test automation.
3. Participating in troubleshooting, maintenance and internal tool development for Ops.
4. 24/7 ROTA engineering and Ticket handling (L4).
5. Constantly improving the product and keeping up the best possible quality. Sharing ideas and coaching other team members in your special area.
6. Building Operability/Observability concepts from scratch, making design decisions and contributing to Operations in your area.
7. Documenting concepts at an adequate level to co-operate with colleagues and to enable end-users of the product.