45Drives Solutions Specialist Co-Op

Protocase Inc.; Sydney; On-site; CAD 80,000 - 100,000; Full time

Job summary

Protocase Inc. is seeking a Solutions Specialist Co-op Student for a 16-week in-office role in Sydney, NS. This position offers a hands-on opportunity to provide customer service and technical support, focusing on Linux storage solutions while working with a dynamic team. Ideal for students in IT or Computer Science, the role offers training and a supportive atmosphere with a compensation of CAD 19.00 per hour.

Benefits

On-the-job training

Supportive and inclusive team environment

Qualifications

• Comfortable speaking and interacting over the phone.
• Experience providing customer service over the phone and through Remote Desktop.
• Willingness to learn new things.

Responsibilities

• Providing customer service and technical advice to customers.
• Troubleshooting 45Drives hardware and software remotely.
• Working with our service ticket system.

Skills

Customer Service

Problem-solving

Troubleshooting

Communication

Education

Enrolled in IT or Computer Science program

Tools

Linux Storage Systems

Remote Desktop

Job description

Location: Sydney, NS (in-office only, must relocate)

Term: 16 week work term, Full-Time

45Drives is seeking a motivated Dalhousie University student in a computer science co-operative program for a four-month co-op term. This is an excellent opportunity for a student to gain valuable experience working with our team of engineers, software developers, data storage architects and even directly with our awesome customers in a dynamic, fast-paced environment

About 45Drives

45Drivesis a division of Protocase that develops, manufactures, markets, and sells ultra-large, customizable storage servers. 45 Drives is highly differentiated from mainstream computer manufacturers due to its open designs and relationships with the open-source software community. The company stays true to its community roots in its product development, technical support, marketing, and business practices.

To learn more, visit http://www.45drives.com.

About the Opportunity

At 45Drives, we provide open-source systems with enterprise-grade quality and performance, but with an affordable price tag. Solutions can range from stock designs to highly customized units, and we pride ourselves on offering superior technical services from initial conversation through to the life the solution; to ensure that 100 per cent of our customers achieve their storage goals.

Our customers range from small start-up companies to industry leaders looking for a non-proprietary solution. With that in mind, our customers’ level of technical expertise varies – so we are always prepared to helpwith their questions and challenges.

Your duties will include but not be limited to:

• Providing customer service and technical advice under the guidance of your leadership to new and existing customers of varying degrees of technical skill, post-sale. This includes commissioning and maintenance of their storage solution.
• Troubleshooting 45Drives and other hardware platforms remotely in customer
• Troubleshooting 45Drives software stack in a Linux environment.
• Working with our 45Drives service ticket system.
• Providing feedback to Research and Development team regarding improvement to application design.

Above all else, we are looking for someone who enjoys taking initiative in order to help people and solve complex problems within a busy environment, where no two days are alike!

Qualifications:

• Enrolled in IT or Computer Science program with requirement for a co-op work term
• Comfortable speaking and interacting over the phone.
• Experience providing customer service, especially over the phone, and through Remote Desktop
• Experience in Linux Storage Systems and Networking.
• Strong Problem-solving skills and Troubleshooting
• Strong verbal and written communication skills
• People-driven personality
• Willingness to learn new things

45 Drives will provide on-the-job training regarding company processes and procedures to the successful candidate.

Compensation is $19.00 CAD per hour for the Solutions Specialist Co-op Student Position. Additionally, upon completion of entry level training there is potential for performance-based incentive on top of base compensation.

Although our business is growing, our team remains supportive, inclusive and tight-knit. Continuous improvement has always underpinned our success and we actively foster an environment of open communication, creative collaboration and the sharing of ideas.