40083: Supervisor-Settlement

FedEx Freight; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

FedEx Freight in Mississauga is hiring for a role focused on coordinating and processing the settlement processes for Independent Contractors and Cartage Agents. The ideal candidate will oversee adjustments, ensure accuracy, and manage teams.

This position requires a post-secondary diploma and involves daily interaction with operational teams, requiring excellent organizational and problem-solving skills. A commitment to diverse and inclusive workplace practices is essential.

Qualifications

• Three years of business experience required.
• Knowledge of LTL industry is essential.
• Ability to manage competing and changing priorities.

Responsibilities

• Oversee the adjustment process to ensure requests are completed timely.
• Process adjustments to settlement for Independent Contractors and Cartage Agents.
• Conduct audits on assigned variance reports and settlements.

Skills

Excellent time management

Organizational skills

Analytical skills

Problem-solving skills

Attention to detail

Interpersonal skills

Customer service skills

Bilingual (English/French)

Education

Post-secondary Diploma

Tools

Microsoft Office (Excel, Word, Power Point, Outlook, Teams, Sharepoint)

Job description

Position Overview

Responsible for the coordination, processing and monitoring of the settlement processes for Independent Contractors and Cartage Agents made through the CDAS system.

Essential Functions

• Oversee the adjustment process to ensure requests are completed timely and logged
• Process adjustments to settlement for Independent Contractors and Cartage Agents
• Ensure error reports are reviewed on a daily basis and that solutions to the errors result in accurate data feeding from ACCOPS and accurate calculations in CDAS
• Process reimbursements and deductions to settlements for Independent Contractors
• Ensure all earnings for Independent Contractors and Cartage Agents align with contractual rates
• Perform the weekly settlement process for Independent Contractors and Cartage Agents
• Oversee the reconciliation of accounts associated with settlements (i.e. deductions)
• Support employees in the resolution of issues with regards to Settlement, Accounts Payable and Administration
• Management of company owned devices to ensure processes are appropriately completed and procedures are followed
• Perform audits on assigned variance reports, settlements, accessorial and additional settlement activities to ensure reasonableness and accuracy
• Provide education to internal and external customers on CDAS system
• Review queries from CDAS/ACCOPS to ensure data is accurate and complete
• Supervise department employees to ensure departmental policies, processes and procedures are followed
• Train new and/or current employees on payment processing, various settlement programs, and account reconciliation
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Knowledge, Skills & Abilities Required

• Post-secondary Diploma
• Three (3) years business experience
• Knowledge of LTL industry
• Excellent time management, organizational, analytical and problem‑solving skills, including excellent attention to detail
• Ability to manage competing and changing priorities
• Strong interpersonal skills, as well as, strong ability to coach, persuade, collaborate, and partner with all levels within the organization
• Intermediate knowledge of Microsoft Office (Excel, Word, Power Point, Outlook, Teams, Sharepoint)
• Strong verbal, reading and written communication skills
• Bilingual (English/French) preferred; required in Quebec
• Strong customer service skills
• Ability/willingness to learn new applications, software, systems, and equipment as required

Working Conditions

Hours may vary due to operational need

FFC FedEx Freight Canada

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

Chez FedEx, notre valeur « Prendre soin les uns des autres » se reflète dans notre engagement à être un employeur inclusif, qui représente la diversité de nos clients et des communautés que nous servons. Nous favorisons des lieux de travail respectueux, sûrs et inclusifs où chacun est apprécié pour sa contribution unique. Les candidatures de tous les candidats qualifiés sont les bienvenues. Nous encourageons les femmes, les personnes handicapées, les Autochtones et les personnes issues de communautés culturellement diverses et 2SLGBTQ+ à postuler. Veuillez nous informer si vous avez besoin d'aménagements particuliers pendant le processus de recrutement et de sélection. Nous travaillerons avec vous pour répondre à vos besoins.