40028: Operations Supervisor

FedEx-Freight; Surrey; On-site; CAD 55,000 - 75,000; Full time

Job summary

FedEx Freight Canada is seeking a capable supervisor to lead warehousing and linehaul teams, ensuring freight is picked up and delivered on time and damage-free. The role requires coordinating with drivers, dispatchers and account managers while upholding safety and regulatory standards.

Applicants should have 3+ years in warehouse/dock/transport and a post-secondary diploma with strong leadership and communication skills. A forklift certificate and knowledge of LTL/DOT rules are preferred.

Qualifications

• Post-Secondary diploma or two years of related work experience.
• Bilingual English/French preferred; required in Quebec.
• Three years of work experience in warehouse/dock/transportation.
• Previous leadership experience.
• Thorough knowledge of LTL industry, DOT rules and regulations.
• Ability to perform freight handler duties.
• Valid forklift certificate.
• Load planning and dispatching knowledge.
• Strong communication and collaboration skills.

Responsibilities

• Foster a safe working environment.
• Provide leadership and direction to internal stakeholders, including supervision and mentoring.
• Plan and communicate daily loads to ensure on-time, damage-free freight movement.
• Coordinate with contractors, drivers and account managers to meet customer needs.
• Plan daily manpower to guarantee timely pickup and delivery.
• Coordinate movement of trailers and freight with dispatch and service centres.
• Monitor MBGs and ensure on-time delivery.
• Dispatch deliveries and pickups to ensure timely completion.
• Report and analyze operational performance and cost-saving opportunities.

Skills

Leadership

Bilingual English/French

Warehouse experience

Freight planning

Disptching knowledge

Microsoft Office

Education

Post-secondary diploma

Two years related work experience

Tools

Microsoft Office

Dispatching software

Job description

Monday - Friday, 1500H-2330H PST

POSITION OVERVIEW

Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing regulatory requirements and company policies and procedures

ESSENTIAL FUNCTIONS

• Foster a safe working environment

• Working with internal stakeholders

• Provide overall direction and support to internal stakeholders, including but not limited to selection, development, assigning daily tasks, performance management, mentoring, cross-training and other supervisory activities.

• Plan and communicate daily loads to ensure freight is picked-up and delivered on time and damage-free

• Communicate with contractors/drivers and account managers, to ensure the customer and company’s needs are met

• Plan daily manpower needs to ensure customer’s freight is delivered and picked-up timely and damage free

• Communicate with dispatch at various service centres and with freight handlers to coordinate the movement of trailers and freight

• Communicate with other departments within FXF as required

• Coordinate the distribution of inbound, outbound and hub loads to achieve cut time compliance.

• Monitor and ensure MBGs are delivered on time

• Dispatch deliveries and pick-ups to ensure they are completed on time

• Communicate with service centres throughout the line haul process to ensure freight remains in cycle

• Monitor and analyze all opportunities to cut costs and improve efficiencies

• Perform administrative functions such as printing delivery receipts, manifest shipments freight billing, tracing shipments, etc.

• Report line haul activity including percentage of trailer cube, trailer weights, delay times, etc.

• Monitor actual performance data and gather information for reporting

• Identify freight moving at incorrect weight and classification

• Ensure all OS&D exceptions are identified and processed properly

• Assist other internal stakeholders as required

• Conduct daily pre-shift meetings with reporting teams

• Implement company policies

• Comply with all applicable laws/regulations, as well as company policies/procedures

• Perform other duties as required

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Post-Secondary diploma or two (2) years of directly related work experience

• Bilingual (English/French) preferred; required in Quebec

• Three (3) years of work experience in warehouse/dock/transportation

• Previous leadership experience

• Thorough knowledge of LTL industry, DOT rules and regulations

• Ability to perform and/or learn to perform freight handler duties

• Valid forklift certificate

• Load planning and dispatching knowledge

• Excellent interpersonal skills, as well as, strong ability to coach, persuade, collaborate, and partner with all levels within the organization

• Professional verbal, reading and written communication skills

• Strong time management, organizational, analytical and problem-solving skills, including excellent attention to detail

• Ability to manage competing and changing priorities

• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)

• Ability/willingness to learn new applications, software, systems, and equipment as required

• Self-motivated to learn new skills

WORKING CONDITIONS

• Hours may vary due to operational need

• Flexibility and adaptability to working environment

• Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise

FFC FedEx Freight CanadaAt FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.Chez FedEx, notre valeur « Prendre soin les uns des autres » se reflète dans notre engagement à être un employeur inclusif, qui représente la diversité de nos clients et des communautés que nous servons. Nous favorisons des lieux de travail respectueux, sûrs et inclusifs où chacun est apprécié pour sa contribution unique. Les candidatures de tous les candidats qualifiés sont les bienvenues. Nous encourageons les femmes, les personnes handicapées, les Autochtones et les personnes issues de communautés culturellement diverses et 2SLGBTQ+ à postuler. Veuillez nous informer si vous avez besoin d'aménagements particuliers pendant le processus de recrutement et de sélection. Nous travaillerons avec vous pour répondre à vos besoins.