3rd Party Distribution Manager, North America / Mexico

Lululemon Athletica; Ontario; On-site; CAD 103,000 - 136,000; Full time

Job summary

An innovative performance apparel company is seeking a dynamic 3rd Party Distribution Manager to drive operational excellence and foster strong relationships with logistics partners. This pivotal role involves coordinating performance reviews, enhancing operational processes, and collaborating with internal and external stakeholders to ensure seamless distribution operations. The ideal candidate will possess a blend of strategic thinking, strong communication skills, and a passion for continuous improvement. Join a forward-thinking team dedicated to creating positive change and supporting a thriving future for all.

Benefits

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Parenthood top-up

Development course offerings

Mentorship programs

Leadership series

Qualifications

• 5+ years in distribution operations management, preferably in retail.
• Experience managing 3rd party logistics in a fast-paced environment.

Responsibilities

• Coordinate monthly performance reviews with 3rd party partners.
• Lead creation and documentation of standard operating procedures.

Skills

Business Administration

Operations Management

Supply Chain Management

Logistics

Analytical Skills

Problem-Solving Skills

Communication Skills

IT Skills

Education

Business Administration

Operations Management

Industrial Engineering

Tools

Microsoft Office

WMS Software

Job description

Business Unit: Store Support Centre (SSC)

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

With the leadership and support of the Senior Director 3 rd Party Logistics, and in close partnership with our regional fulfilment leadership teams, the Manager owns the relationships with our 3rd party partners and effectively builds capabilities with our outsourced distribution center partners to maximize results and to ensure our partners operate within agreed SLA’s and budget. At the same time the 3rd party distribution manager brings learnings from our global partners back into our organization (and vice versa) and drives synergies between and across our global partners. You’ll play a pivotal role in connecting internal and external capabilities and will act as the first go-to person for our 3PL Distribution partners.

a day in the life

• Drive and coordinate the preparation of and participate in monthly/quarterly and annual performance reviews with our 3rd party DC partners
• Lead the creation, documentation and review of standard operating procedures (SOP’s) with our partners to ensure operating processes are clear and documented
• Develop and document appropriate internal processes that promote budget monitoring capabilities and create synergies between our different partners
• Support the regional fulfilment leadership team in timely processing of accruals and provide insights to help explain potential variance to budget, if any
• Lead the creation of and annual revision process of our SLA’s in close coordination with our regional distribution leadership (stakeholders) and act as the first go-to person for our partners when it comes to rate and/or contract reviews associated
• Lead RFP/RFI process for new partner selections in close partnership with our procurement and regional leadership teams
• Own the creation and maintenance of the contract and SLA repository for your region
• Support with the creation of lululemon’s third party distribution short and long term strategy for the region
• Coordinate between legal, procurement and other internal stakeholders to ensure contract/rates/sla’s and compliance metrics are tailored to your region while making sure they remain aligned globally
• Coordinate and drive key initiatives between internal stakeholders and our 3rd party DC teams that drive enhanced capabilities, throughput, and ultimately increase guest experience
• Lead regular service level requirement reviews with key stakeholders, and ensure these are embedded into SLA’s, processes and/or performance reviews with our partner(s)
• Partner with global teams and regional leaders to drive the continuous improvement program to improve 3rd party DC performance
• Advise cross functional partners on the 3rd party DC’s capabilities, constraints, and workarounds by summarizing performance expectations from 3rd party DC partners and providing qualitative and quantitative feedback to internal stakeholders
• Support the regional distribution leadership for effective management of the service level agreement with the 3rd party DC partners by owning alignment of data integrations that support our internal reporting platforms

qualifications

• Business administration, operations management, supply chain management, logistics, industrial engineering, or equivalent training desired
• Minimum of 5 years experience as a manager in distribution operations preferably for a multi-channel retailer or like-minded industry brand
• Minimum of 3 years experience in managing 3rd party logistics provider(s) in a fast-paced and fast-growing environment
• Clear communications skills to inspire, motivate and provide cross-functional leadership
• Strong IT skills (Microsoft office applications, familiar with WMS software applications and retail systems)
• Sound responsive analytical and problem-solving skills
• Ability to think “outside of the box,” enjoys challenges and is solutions-oriented
• Capable (and willing) to travel on a regular basis between multiple country destinations to support business needs, at minimum you are expected to spend 40% of your time in our Mexico location

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes
Authorization to work in the United States is required for this role.

Compensation and Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this positionis from$103,500-135,900annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as In-Personunder our SSC Workplace Policy:

In-Person

In-person collaboration and connection are important to our culture. Work is performed onsite, minimum 4 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us [e-mail] . In your email, please include the position title, the location of the position and the nature of your request.