3rd Key

COACH; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading fashion brand where your sales expertise and customer focus will shine. In this role, you will directly impact business results by driving sales and managing a team dedicated to excellence. As a brand ambassador, you will create positive customer experiences and foster relationships within the community. Your adaptability and strategic thinking will be key in navigating challenges and achieving goals. This is an exciting opportunity to grow your career in a supportive environment that values your contributions and encourages personal development. If you are passionate about fashion and committed to delivering results, this role is for you.

Qualifications

• Proven ability to drive sales and manage a team effectively.
• Strong customer focus and interpersonal skills are essential.

Responsibilities

• Maximize sales through effective team management and clienteling strategies.
• Act as a brand ambassador and build relationships in the local market.

Skills

Sales Management

Customer Service

Interpersonal Skills

Team Leadership

Problem Solving

Adaptability

Strategic Thinking

Coaching and Development

Job description

Directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store.

Productivity Management: Holds sales team accountable for personal sales. Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.

Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results. Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style.

Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives). Sensitive to customer and team needs and tailors approach by reading cues.

Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate. Develops both self and individual product knowledge skills and remains aware of current collections.

Understands the positive sales impact staffing has on the business and recruits accordingly. Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth.

Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and performance development. Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback.

Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust.

Interpersonal Savvy: Relates well to all kinds of people up, down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact.

Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of tasks.

Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything.

Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air.

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to address issues.