310T Technician (Auditor)

Parsons Oman; Markham; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking an Enforcement Auditor to join their Smart Vehicle Solutions team in Markham. This role involves conducting audits, supporting vehicle inspection centres, and ensuring compliance with NSC11B standards. The ideal candidate will possess a 310T certification and have a strong background in automotive service. With a hybrid work schedule and a commitment to employee wellbeing, this position offers a dynamic work environment where you can thrive and contribute to critical infrastructure projects that connect and protect communities across North America.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Pension Plans

Paid Time Off

Gym Discounts

Qualifications

• 310T certification required with 3+ years in automotive service.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Conduct audits and support Vehicle Inspection Centres.
• Analyze documentation and handle program inquiries.

Skills

310T Certification

Automotive Service Experience

Communication Skills

Problem-Solving Skills

Analytical Skills

Tools

MS Office

Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to your career aspirations, if you can imagine it, you can achieve it at Parsons. Join a diverse team of intelligent professionals sharing a common goal. Experience a workplace where you can be yourself, thrive, and find your next opportunity right now. We’ve got what you’re looking for.

Job Description:

We are seeking an individual with 310T certification and knowledge of heavy-duty vehicle repairs and operations to serve as an Enforcement Auditor in our Smart Vehicle Solutions Contact Centre located in Markham, Ontario. Enforcement Auditors act as Vehicle Inspection Centre Auditors and experts on NSC11B diagnostics and repairs.

You will be responsible for conducting audits and assisting with program policy interpretation. Our team has over 20 years of experience supporting the public, vehicle owners, operators, and inspection centres across North America.

Reporting to the Audit Manager, your responsibilities will include:

1. Act as an expert for NSC11B and SSC standards in vehicle inspections.
2. Support Vehicle Inspection Centres and Technicians.
3. Conduct and document audits of Safety and Emissions Inspection data.
4. Analyze documentation and reports.
5. Handle program inquiries via calls, emails, chats, and video calls.
6. Ensure quality and compliance during scheduled audits.
7. Assist in developing Standard Operating Procedures and user guides.
8. Perform quality testing on new or updated technology.
9. Address complex issues and liaise with departments to resolve concerns.
10. Manage performance indicators and meet response time targets.
11. Maintain service levels and work independently or as part of a team.
12. Participate in special projects and perform other duties as needed.

Qualifications:

1. 310T Certification.
2. At least 3 years of practical experience in automotive service or advising roles.
3. Excellent communication skills, both verbal and written.
4. Proficient in MS Office (Word, Excel, PowerPoint).
5. Strong problem-solving, decision-making, and negotiation skills.
6. Ability to handle challenging situations with composure and empathy.
7. Capable of multitasking and adapting quickly to new procedures.
8. Strong analytical and mechanical/technical aptitude is advantageous.
9. Willing to work a 40-hour week with shifts from Monday to Friday (8:00 AM - 6:00 PM) and weekends (9:00 AM - 3:00 PM).
10. Hybrid work schedule (in-office and remote).
11. Flexible to work on Canadian holidays and remotely.

Additional Information:

This position is part of our Critical Infrastructure team, dedicated to designing and delivering infrastructure that connects and protects communities worldwide. We value our employees' wellbeing and offer comprehensive benefits, including health, dental, vision, pension plans, TFSAs, RRSPs, life insurance, paid time off, holidays, and gym discounts.

Parsons is committed to diversity, equity, inclusion, and accessibility. We promote representation at all levels for Indigenous peoples, women, individuals with disabilities, and visible minorities.

Join us and help shape the future—APPLY TODAY!

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