310 Certified Technician

Parsons; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A company focused on transportation solutions is seeking an Enforcement Auditor in Markham, Ontario. Ideal candidates will have 310 certification and at least 4 years of automotive experience. Responsibilities include conducting audits, ensuring compliance, and supporting Vehicle Inspection Centres. Strong communication, problem-solving skills, and proficiency in MS Office are essential. This role is pivotal in maintaining safety on Ontario's roads within a collaborative team environment.

Qualifications

• 4+ years of practical experience in an automotive service or advisor role is an asset.
• Strong analytical and mechanical/technical aptitude is an asset.
• Ability to handle challenging situations with composure and empathy.

Responsibilities

• Act as a subject matter expert for NSC11B and SSC standards in vehicle inspections.
• Conduct and document audits of Safety and Emissions Inspection data.
• Support Vehicle Inspection Centres and Technicians across Ontario.
• Analyze documentation and reports.
• Manage performance indicators and achieve response time targets.

Skills

Excellent telephone manner

Written communication skills

Verbal communication skills

Strong problem-solving skills

Strong decision-making skills

Negotiating skills

Multitasking ability

Analytical skills

Education

310 Certification

Tools

MS Office Suite

Job description

Job Description

Tired of working on the Bench? Want to help keep Ontario's roads safe? Here is a new opportunity to utilize your skills and certification within an office environment. No more weekends in the shop!

Office Hours: Monday to Friday 8:30 am – 5 pm

We are looking for an individual who has any of the 310 certification, and knowledge of repairs and operation of heavy‑duty or light‑duty vehicles, to serve as an Enforcement Auditor in our Smart Vehicle Solutions Division located in Markham, Ontario.

Our team has been in place for more than 20 years assisting the public, vehicle owners and operators, and inspection centres across North America.

Reporting to the Audit Manager, you will be accountable for:

• Act as a subject matter expert for NSC11B and SSC standards in vehicle inspections.
• Support Vehicle Inspection Centres and Technicians across Ontario.
• Conduct and document audits of Safety and Emissions Inspection data.
• Analyze documentation and reports.
• Handle program inquiries via audio calls, emails, chats, and video calls.
• Ensure quality and compliance in scheduled audits.
• Assist in developing Standard Operating Procedures and user guides.
• Perform quality testing on new or updated technology.
• Address complex issues and liaise with departments to resolve concerns.
• Manage performance indicators and achieve response time targets.
• Maintain service levels and work independently or as part of a team.
• Participate in special projects and other duties as needed.

Qualifications

• 310 Certification
• 4+ years of practical experience in an automotive service or advisor role is an asset
• Excellent telephone manner, written, and verbal communication skills
• Proficient in MS Office Suite (Word, Excel, PowerPoint)
• Strong problem‑solving, decision‑making, and negotiating skills
• Ability to handle challenging situations with composure and empathy
• Capable of multitasking and quickly adapting to new information and procedures
• Strong analytical and mechanical/technical aptitude is an asset

This position is part of our Critical Infrastructure team, designed to protect communities through modern infrastructure solutions.

Parsons is an equal‑opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Parsons equally employs representation at all job levels for Indigenous peoples, women, individuals with disabilities, and visible minorities.