309A - Electrician - Residential Team Lead

Kraun Electric; St. Catharines; On-site; CAD 60,000 - 75,000; Full time

Job summary

A local electrical services company in St. Catharines is seeking a Home Electric Technical Team Lead. This role involves overseeing quality in residential electrical installations, managing a team, and ensuring compliance with all safety and technical standards. Ideal candidates will have a strong background in residential services and proven leadership skills. Join a team focused on delivering exceptional service and fostering a supportive work environment.

Benefits

Company vehicle

Professional training courses

Annual PPE/Clothing allowance

Qualifications

• Proven work experience as an electrician in a residential service environment.
• Experience managing a team; holding members accountable for performance targets.
• Must communicate effectively in English, both written and verbal.

Responsibilities

• Oversee quality control and ensure compliance with codes.
• Conduct jobsite visits for quality workmanship and client satisfaction.
• Support team development through technical guidance and training.

Skills

Residential electrical services

Team management

Effective communication

Technical problem-solving

Education

Ontario 309-A License

Valid G driver's license

Job description

We seek a highly skilled and confident Home Electric Technical Team Lead to join our team. The ideal candidate will be an expert in residential electrical services, including panel changes, service upgrades, EV chargers, generator installations, and knob and tube remediation. This role will require you to split your time between performing electrical installations and supporting the team of residential electricians through technical support.

As a leader, you will oversee quality control, answer questions, ensure code compliance and provide training to ensure work meets Kraun's high standards for safety, customer experience, and craftsmanship. A key aspect of this role is fostering a positive and supportive team culture, where your enthusiasm and outlook inspire the same attitude in your team.

This position requires someone comfortable with software tools, quoting, and collecting payment. The successful candidate is committed to upholding Kraun's reputation for exceptional service in every interaction with homeowners. You will report to the Operations Manager.

At Kraun Electric, we drive for results, take pride in our professionalism, and value the people on our team. We are good at what we do, and who we work alongside each day is critically important. We aim to provide a work environment where individuals feel safe, know they matter, and can grow professionally.

Responsibilities

Technical Leadership and Team Development

• Ensure installations meet scope, budget, customer expectations, quality standards, and all relevant codes and regulations
• Support the professional development of team members through coaching, technical guidance, and consistent feedback
• Participate in hiring, onboarding, and performance reviews for team members
• Create and execute tailored training initiatives to promote technical growth, confidence, and job satisfaction
• Support the Operations Manager with field insight
• Educate team members on code updates or changes

Customer Experience & Relationship Management

• Conduct jobsite visits to ensure quality workmanship, effective job progress and customer satisfaction
• Ensure prompt resolution of client concerns; involving the Operations as needed
• Work closely with the Customer Care team to ensure client success

Operational Effectiveness

• Conduct regular job debriefs with electricians and hold team members accountable for productivity
• Recommend inventory and tool purchases to improve jobsite efficiency
• Support the field team in effectively using software to track jobs, document work, and maintain accurate service records; provide training and best practices to maximize system utilization
• Perform hands-on work in an efficient and effective manner

Other Responsibilities

• Demonstrate SPARK Values and represent Kraun with professionalism at all times
• Foster a positive and productive work environment, promoting teamwork and continuous improvement
• Perform other duties as assigned

Qualifications and Education Requirements

• A valid Ontario 309-A License is required
• Hold a valid G driver's license and maintain a clean driving record
• Pass a background screening and provide a criminal reference check

Experience and Preferred Skills

• Proven work experience as an electrician in the residential service environment is required
• Proven experience managing a team and holding team members accountable for meeting performance targets
• Able to work within a schedule-driven environment, with the ability to meet deadlines and manage work tasks efficiently
• Ability to quickly learn software programs
• Goal-oriented mindset and the ability to adapt
• Systems-driven mindset and ability to optimize and train on processes
• Quickly problem-solve and apply critical thinking abilities
• Able to communicate effectively in English, both written and verbal
• Must be able to work independently, with minimal supervision
• Excellent at fostering relationships inside and outside of an organization

Working Environment & Physical Demands

Working conditions include, but are not limited to:

• Outdoor Work: You will be required to work outdoors, where you will be exposed to various weather conditions, such as extreme heat, cold, rain, and wind.
• Height: The job will involve working at heights, such as climbing ladders and scaffolds or working on elevated platforms.
• Confined Spaces: You must work in tight, confined spaces such as crawl spaces, attics, or utility tunnels.
• Lifting and Carrying: The position will require lifting, carrying, and pulling heavy items and equipment weighing over 50 pounds, such as conduit, wiring, tools, and machinery.
• Uneven Terrain: Electricians may need to navigate and work on uneven terrain, including construction sites, unfinished buildings, and outdoor landscapes.
• Physical Demands: The job involves physical exertion and stamina to perform tasks such as bending, stooping, kneeling, standing, and walking flights of stairs for extended periods.
• Noise and Vibrations: The work environment will involve exposure to loud noises from machinery and equipment and vibrations from power tools and heavy machinery.
• Safety Gear: Compliance with safety protocols and wearing appropriate personal protective equipment (PPE) such as hard hats, safety glasses, gloves, and steel-toed boots is mandatory.
• Flexible Schedule: Depending on project deadlines and client requirements, the job may require working evenings, weekends, or overtime.
• Teamwork: Collaboration with other individuals, including team members, contractors, and project managers, is essential and requires effective communication and interpersonal skills.
• Travel: Some projects may require travel to different job sites, which may involve longer drives.
• Physical Fitness: Good physical health and fitness are necessary to perform job duties safely and effectively.
• Adherence to Regulations: Compliance with local building codes, electrical codes, safety regulations, and industry standards is mandatory.

Tools Provided

• Computer technology to work effectively
• Professional training courses as deemed helpful
• Company vehicle
• Cellphone
• Power tools (Team member must provide own hand tools per Company list)
• Marketing materials
• Annual PPE/Clothing allowance

We are committed to providing equal employment opportunities and accommodations to applicants per the Accessibility for Ontarians with Disabilities Act (AODA). Applicants may request accommodation during the recruitment process.