30014 - Business Analyst Il - Product Operations

Title: Business Analyst II - Product Operations

Duration: 10 months, renewable

Work Environment: 3 days working in Mississauga office, or more as required

Description:

This role is for the Product Operations team, supporting the Canada Product Portfolio. The primary focus will be on the insights and communications pillar within the product operations team. Main functions include onboarding and training (change management) for new processes, tools, structures, stakeholder communication and flow (maintaining self-serve reporting, communication strategies), feedback, and continuous improvement frameworks and insights to ensure the product operations team listens to the product teams and drives improvements and efficiencies in daily operations.

Responsibilities:

1. Manage data files, conduct reconciliations, and perform business analysis using data. Understand business requirements and provide analysis.
2. Provide timely, accurate, and relevant information to support decision-making and desired business outcomes using MS Excel and other available tools.
3. Analyze data with a problem-solving mindset: maintain knowledge of main data sources, classifications, etc., and explore these sources for reporting and analysis.
4. Review data requests and data quality critically to determine the best way to support business and stakeholder objectives.
5. Consult with stakeholders and enhance user experience: provide analysis to address their needs; explore multiple delivery options and create prototypes as needed.
6. Clarify data sources and support the resolution of stakeholder questions and concerns.
7. Focus on continuous improvement: identify ways to improve processes by observing and collecting feedback from requestors.
8. Participate in analyzing business processes and functional requirements for system enhancements, and prepare documentation to communicate and validate information.
9. Leverage various data streams to understand and propose enhancements and derive actionable insights.

Qualifications:

1. 4+ years of Business Analyst experience
2. Experience with JQL, JIRA, and Confluence
3. Experience in data analytics, tracking, and building data reports using SQL, Tableau, and Microsoft tools
4. Ability to multitask and manage multiple project deadlines
5. Ability to map out complex operational processes
6. Retail background is an asset but not mandatory
7. Ability to analyze data and recommend trends and opportunities
8. Strong written and oral communication skills, attention to detail, and interpersonal skills
9. Experience with Agile methodology is an asset
10. PMP and/or CBAP certifications are assets