2SLGBTQIA+ Health Navigator Assistant

Queer Yukon Society; Whitehorse; On-site; CAD 60,000 - 80,000; Part time

Job summary

A community organization in Whitehorse is seeking a Health Navigator Assistant to help 2SLGBTQIA+ individuals access essential health and social services. This role involves community engagement, advocacy, and hands-on support. Candidates with a background in social work or relevant experience with the 2SLGBTQIA+ community are encouraged to apply.

Benefits

Benefits per Collective Agreement

Qualifications

• Minimum of 2 years experience working directly with 2SLGBTQIA+ individuals.
• Experience with individuals at high risk for HIV/STIs valued.

Responsibilities

• Support clients in accessing healthcare and social services.
• Engage with the community through outreach activities.
• Advocate for clients within the healthcare system.

Skills

Interpersonal skills

Communication skills

Organizational skills

Cultural competency

Education

Bachelor's degree in social work or related field

2 years experience with 2SLGBTQIA+ individuals

Job description

Location: In-Person, Whitehorse

Hours: Part-Time – 22.5 hours per week

Compensation: In line with the Collective Agreement Wage Scale ($39.51/hr)

Benefits: As per QYS Union Collective Agreement

Position Summary

Queer Yukon is seeking a Health Navigator Assistant to support 2SLGBTQIA+ people in accessing and navigating health and social services. This role is based largely out of our Whitehorse office, where the Navigator will be available during drop-in hours to meet community members directly and help connect them with the care they need. The work is practical, people-centered, and often rooted in everyday problem-solving, whether that’s helping someone book an appointment, understand their options, or feel supported in pursuing gender-affirming care. It’s a role that combines advocacy, relationship-building, and hands-on support in a community setting.

Key Responsibilities

• Community Engagement & Outreach
• Build and maintain strong, respectful relationships with 2SLGBTQIA+ individuals, community members, leaders, and organizations.
• Plan and implement outreach activities, events, and workshops that promote awareness, visibility, and inclusivity.
• Engage with the community through in-person and digital channels (e.g., social media, events, forums).
• Advocate for equitable treatment, inclusive policy, and the well-being of 2SLGBTQIA+ individuals.

• Education & Empowerment
• Deliver culturally competent educational workshops on topics such as HIV prevention (including PrEP), STI prevention, and gender-affirming care.
• Support clients in understanding health information, lab results, and treatment options.
• Provide crisis response and peer-based emotional support.

• Navigation & Case Support
• Assist clients in developing care plans and accessing healthcare, social services, legal support, and mental health resources.
• Coordinate appointments, referrals, and follow-ups, including with the Clinical Supports and updating referral lists regularly.
• Advocate for clients within the healthcare system to ensure they receive respectful and affirming care.

• Collaboration & Community Partnership
• Collaborate with healthcare providers, social services, and community organizations to enhance access and service quality.
• Identify and cultivate opportunities for community building, support networks, and partnerships that benefit 2SLGBTQIA+ Yukoners.

• Systems & Reporting
• Maintain accurate and confidential client records.
• Complete timely and accurate reporting for internal tracking and external funders.
• Stay up to date on local, territorial, and national resources and services relevant to the 2SLGBTQIA+ population.

• Social Determinants of Health & Harm Reduction
• Address systemic and social barriers such as housing instability, transportation, and food insecurity.
• Promote harm reduction strategies related to sexual health and substance use and education.

Qualifications

Education & Experience

• Bachelor's degree in social work, psychology, counseling, public health, or a related field preferred but not required.
• In lieu of a degree, a minimum of 2 years of experience working directly with 2SLGBTQIA+ individuals is required.
• Experience working with individuals at high risk for HIV/STIs or those seeking gender-affirming care is highly valued.

Skills & Knowledge

• Strong interpersonal, written, and verbal communication skills.
• Ability to work independently and collaboratively in a team setting.
• Excellent organizational and time management skills, with the ability to meet deadlines.
• High level of cultural competency regarding 2SLGBTQIA+ issues and identities.
• Understanding of social determinants of health and the specific barriers faced by LGBTQIA+ individuals in accessing care.
• Experience with documentation, data collection, and client tracking systems.
• Ability to work flexible hours, including evenings and weekends as needed.

Additional Assets

• Lived experience as a member of the 2SLGBTQIA+ community.
• Experience working with or within Northern or First Nations communities.
• Multilingual abilities are considered an asset.

If this position feels like a good fit for your skills and experience, we encourage you to apply. You don’t need to meet every single qualification to be considered—we value lived experience and a willingness to learn. This is an opportunity to contribute to meaningful, on-the-ground support for 2SLGBTQIA+ Yukoners while being part of a team committed to making services more accessible and inclusive. Please apply directly through YuWIN, or send your resume and cover letter by email [e-mail].