2nd Line IT Desktop Support 30K

Ascent People Ltd; Edmonton; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading company is seeking a 2nd Line Service Desk Engineer to provide IT support across the UK and Europe. You will assist over 10,000 users and engage in both remote and onsite support, incident management, and escalation tasks. Ideal candidates will have a minimum of 2 years IT support experience and be committed to delivering exceptional customer service.

Benefits

Bonus

Pension

Healthcare

Flexi-time

Qualifications

• Minimum 2 years experience in IT Service Desk, Desktop, or EUC support.
• Self-motivated with a strong customer service focus.
• Excellent communication and organisational skills.

Responsibilities

• Act as a point of contact for 2nd line IT & Software issues.
• Escalate unresolved issues to L3 and infrastructure teams.
• Maintain an Asset Database and track changes.

Skills

Windows 10

Active Directory

O365

Cloud/Azure

SQL

SCCM

InTune

Communication

Customer Service

Job description

2nd Line IT Desktop Support 30K

Location: South East

Industry: IT

Salary: £28,000 - £33,000 per annum + Training, Pension, Healthcare, Flexi

Posted: 06/01/2025

Description

We are seeking a 2nd Line Service Desk Engineer / IT Support Analyst with experience in Windows 10, O365, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, and InTune to join our client based in Basingstoke. The role offers a salary of 30K plus bonus and training opportunities.

The successful candidate will provide second-level support to internal users across the UK and Europe, supporting over 10,000 users. The role involves remote and onsite desktop support, incident management, and escalation to third-line support when necessary.

This position offers excellent training prospects and requires technical skills in Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, and Laptop/Client/Server support, with opportunities for cloud technology training.

Key Responsibilities

• Act as a point of contact for 2nd line IT & Software issues and queries
• Escalate unresolved issues to L3 and infrastructure teams
• Maintain an Asset Database and track changes
• Own user problems and communicate progress effectively
• Publish support documentation for staff
• Report significant issues to the Team Lead

Candidate Profile

• Minimum 2 years experience in IT Service Desk, Desktop, or EUC support
• Self-motivated with a strong customer service focus
• Excellent communication and organisational skills
• Ability to multi-task and work under pressure
• Team player committed to improving service delivery

Salary is dependent on experience, with benefits including bonus, pension, and free parking. The role is commutable from Basingstoke, Reading, and Guildford. Candidates of all ages and backgrounds are encouraged to apply. Note: The client does not provide sponsorship.

Recruiter

Jo Bevington

Phone: [phone]

Email: [e-mail]