25ONA177 - Patient Flow Coordinator-FT Utilization

THUNDER BAY REGIONALHEALTH SCIENCES CENTRE; Northwestern Ontario; On-site; CAD 43,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a Patient Flow Coordinator to enhance patient care and interprofessional teamwork. This role entails overseeing patient flow activities, managing referrals, and ensuring efficient service delivery in a dynamic hospital environment. The ideal candidate will have extensive clinical experience and a collaborative leadership style. Join a mission-driven team dedicated to providing exceptional care to patients and families in Northwestern Ontario, where your contributions will directly impact community health outcomes. This position offers a unique opportunity to work in a supportive and inclusive environment that values diversity and innovation.

Qualifications

• Current unrestricted registration as a Registered Nurse with the College of Nurses of Ontario.
• Minimum 10 years of clinical expertise with the patient population.

Responsibilities

• Plan and coordinate day-to-day activities related to patient flow.
• Manage processing of new patient referrals and internal consultations.

Skills

Leadership Experience

Effective Communication Skills

Patient Flow Knowledge

Team Building Principles

Discharge Planning

Conflict Resolution

Ability to Work Under Pressure

Education

Registered Nurse Registration

Clinical Expertise (10 years)

Job description

Job Title: Patient Flow Coordinator

Under the direction of the Manager ‑ Patient Flow, the Patient Flow Coordinator is responsible for planning and coordinating the day‑to‑day activities related to patient flow and interprofessional teamwork within the defined patient care unit or program. The Coordinator manages the overall processing of new patient referrals and internal consultations, as well as facilitating the efficient flow of patients through various stages of hospitalization.

The Coordinator works within the program leadership team, which includes the program director, physician leader, unit manager, clinical nurse specialist, nurse practice leader, and interprofessional team members, providing leadership to nursing and interprofessional team members.

Qualifications:

• Current unrestricted registration as a Registered Nurse with the College of Nurses of Ontario, or the ability to become licensed with the College of Nurses of Ontario
• Current unencumbered registration with the College of Nurses
• Minimum 10 years of clinical expertise with the patient population
• Demonstrated leadership experience and collaborative leadership style
• Discharge planning experience, specifically in coordination and delivery of services, with knowledge of patient flow concepts
• Effective communication skills, including providing constructive feedback and resolving conflicts
• Ability to build relationships and work within a team
• Knowledge of team-building principles and interprofessional collaboration
• Knowledge of professional practice standards and guiding principles to foster professional practice and accountability
• Knowledge of community agencies, long-term care, and other healthcare resources within the community and region
• Adherence to PFCC philosophy and knowledge of CNO standards of practice
• Knowledge and expertise of patient flow
• Ability to work under pressure and manage competing work demands

Additional Information:

Salary Range: $43,070 to $60,000

The Health Sciences Centre prioritizes safety and security for patients, visitors, employees, and assets. Employment offers are conditional upon a satisfactory Vulnerable Sector Check (VSC) where indicated, proof of full COVID‑19 vaccination approved by Health Canada, and adherence to other health and safety protocols.

The hospital is committed to Patient and Family Centred Care and expects applicants to demonstrate knowledge and commitment to this philosophy. Regular attendance is essential; candidates must show a good attendance record.

Joining our team aligns with our mission, vision, and values:

• Mission: Providing quality care to patients and families, supported by research, innovation, and education responsive to Northwestern Ontario.
• Vision: Exceptional care for every patient, every time.
• Values: Diversity, Compassion, Excellence, Innovation, Accountability.

We foster an inclusive, equitable, and accessible environment supporting diversity. We encourage Indigenous people, visible minorities, and persons with disabilities to apply and self‑identify. Accommodations are available upon request throughout the selection process.

This position is a proposed designated position under the French Language Policy (HR‑esa‑12) Level 2. French language skills according to Thunder Bay Regional Health Sciences Centre's Oral Proficiency Scale are required.

If no qualified applicants are available, the hospital may, at its discretion, provide training to unqualified individuals.

Interested applicants must submit a resume outlining relevant experience and training by 11:59 p.m. on Monday, 12 May 2025.

Internal applicants may apply via the job posting page on the intranet. External applicants must apply through our designated application process.