2500001893 - Operations Coordinator (Durham OHT At Home)

Lakeridge Health; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

Lakeridge Health is seeking an Operations Coordinator for the Durham Ontario Health Team at Home Program. This role involves planning and coordinating patient-centered services. Responsibilities include supervising team performance, enhancing service delivery, and managing projects effectively, contributing towards a collaborative healthcare environment.

Qualifications

• 3-5 years of experience in operations or project coordination.
• Registration with a Regulated Health Care Professional College preferred.
• Knowledge of LEAN methodology.

Responsibilities

• Oversee daily operations within the Durham Ontario Health Team at Home Program.
• Support development and implementation of initiatives and projects.
• Promote a safe work environment and coordinate with stakeholders.

Skills

Interpersonal skills

Communication skills

Project management skills

Analytical skills

Education

Bachelor's degree in health sciences or health administration

Tools

Microsoft Office

Job description

Operations Coordinator (Durham OHT at Home)

Department: Ontario Health Team

Program: Executives

Status: Temporary Full Time (12 Months)

8 Hour Shifts, Days Schedule (Subject to Change)

Location: Corporate Office

Wage Schedule: $44.990 - $61.350 per hour

File Number: 2500001893

Job Summary

Posted on Behalf of the Durham Ontario Health Team:

The Durham Ontario Health Team is looking for an energetic self-starter to support planning and coordination of the Durham Ontario Health Team at Home Program. The Operations Coordinator will assist the Director with key programs and projects within the at Home program. Responsibilities include ensuring high-quality, safe, and consistent service delivery, supervising team members to ensure patient-centered, timely, and efficient services, and promoting ongoing performance improvement while maximizing resource use for service excellence.

Duties And Responsibilities

Quality Management and Improvement Initiatives

• Oversee daily operations within the Durham Ontario Health Team at Home Program
• Support development and implementation of initiatives and projects
• Assist in planning, implementing, and evaluating patient-focused care and services

Daily Operations

• Promote a safe work environment and participate in developing safe work practices and innovations
• Collaborate with the Patient Care Manager at Lakeridge Health, system partners, and service providers to contribute to performance appraisals and management
• Support the development of working groups, committees, staffing schedules, and act as a stakeholder support contact
• Work with the Program Director to implement and evaluate operational plans aligned with program goals
• Ensure effective resource utilization within budget
• Facilitate team building, problem solving, and conflict resolution
• Coordinate with internal and regional stakeholders
• Promote excellence in patient-centered customer service
• Demonstrate intermediate skills in Microsoft Office and web-based systems
• Manage electronic databases and develop dashboards and reports

Qualifications

• Bachelor's degree in health sciences or health administration required
• Registration with a Regulated Health Care Professional College in Ontario preferred, in good standing
• 3-5 years of experience in operations or project coordination
• Proficiency in Microsoft Office
• Strong interpersonal, communication, and project management skills, including knowledge of LEAN methodology
• Strong analytical skills (quantitative and qualitative)
• Commitment to professional development and core values of Inclusion, Compassion, Innovation, Teamwork, and Joy
• Understanding of safety programs and practices, including participation in regular in-service training
• Ability to organize, prioritize, and manage demands in a dynamic environment
• Experience in a large multisite organization and facilitating cross-functional teams
• High degree of independence and discretion; ability to develop stakeholder relationships
• Excellent presentation, written, verbal, critical thinking, and problem-solving skills

Conditions Of Employment

Employment terms adhere to Lakeridge Health policies. Only shortlisted candidates will be contacted. Successful external applicants must provide a recent satisfactory Criminal Investigation Reference for the vulnerable sector. Accommodation will be provided in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We value diversity and are committed to an inclusive workplace. All new employees will complete a Pre-employment Health Assessment.