#25.52 Team Lead – New Roads (Women’s Program)

Our Place Society; Victoria; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Team Lead for their Women's Program in a nurturing recovery community. This role is crucial for providing leadership and support to staff and residents, ensuring a safe and inclusive environment. Team Leads will oversee daily operations, assist with case management, and foster a supportive atmosphere through active listening and guidance. If you are passionate about making a difference in the lives of women in recovery and thrive in a collaborative team setting, this position offers a rewarding opportunity to contribute to meaningful change.

Benefits

Comprehensive health and dental coverage

Vacation accrual at 6%

Union membership

Qualifications

• Minimum two years of related experience or equivalent education.
• Diploma in human/social services required.

Responsibilities

• Oversee daily functioning of the Therapeutic Community and its residents.
• Provide orientation, training, and guidance to residence workers.

Skills

Problem-solving skills

Conflict resolution skills

Knowledge of housing agencies

Education

Diploma in a related human/social services field

Job description

New Roads Therapeutic Recovery Community – Women’s Program

*Please See Below for Shift Details*

*Only open to self-identifying female applicants as approved by the BC Human Rights Commission*

Our Place Society (OPS) is an organization founded on inclusive and progressive Christian values and principles. We are driven by our values: hope and belonging, teamwork, unconditional love and safety. We work as a team to create a nurturing atmosphere of home and family, where all are welcome. A team approach is critical to living out our mission and values and directing our work.

Reporting to the Manager, the Team Lead is an important position as TLs provide leadership and support to both staff and residents on their shift. The Team Leads provide orientation, training and work direction and guidance to resident workers on their shift. Team Leads model important work habits as well as set the tone for each shift. Team Leads foster a supportive and inclusive work/living environment, through active listening and by staying open to change and to others’ opinions. The duties and responsibilities reflect the needs of our residents. These duties are listed but not limited to the areas included below.

Duties & Responsibilities

• Oversee the daily functioning of the Therapeutic Community and its residents.
• Assist the Manager in providing orientation, training, work direction and guidance to residence workers by performing duties such as clarifying program policies, reviewing work, and scheduling residence workers. Provide input to residence workers’ performance evaluations.
• May oversee the operation of the residence in the absence of the Manager or as directed.
• Ensure that Wellness Checks and Security Checks are done and completed to standard.
• Case Management: Assist residents on your caseload with Income Assistance applications, obtaining Identification, Housing applications, etc.
• Assist with the intake and discharge of the residents.
• Provide emotional support and feedback to residents.
• Administer medication to clients in accordance with established policy.
• Maintain reports such as statistics, logbooks, daily activities on residents.
• Maintain liaison with other agencies, professionals, government officials and the community.
• Oversee the team’s duties and ensure that they are being done appropriately.
• Communicate an effective handover of tasks to the Team Leads on other shifts.
• Answer phone calls and direct appropriately.
• Enforce community rules.
• Ensure confidentiality and release of information forms are being adhered to.
• Perform callouts to secure staff coverage for shift cancellations.
• Be responsible for the safe dispensation of resident medications when no nurse is on site.
• Train and mentor new support staff team members.
• Delegate tasks to support staff under your supervision.
• Ensure that the Wellness Check Form is up to date.
• Be aware of critical incident report procedures and follow all health and safety policies and procedures.
• Supervise Grid Level 11, Support Workers during each shift.
• Attend Team Lead meetings whenever possible.
• Ensure that the ‘Appointments’ calendar is up-to-date, and that all necessary information is logged in FYIdb.
• Approve/deny resident outing request forms.
• Help the driver schedule their day; support driver as needed.
• Carry out resident room searches on a regular basis.
• Contribute to 3-month/annual employee appraisals of support staff.
• Attend morning meetings, staff meetings, encounters, and group sessions (when applicable).
• Ensure that the Support Office and storage areas are kept clean and tidy.
• Assist the medical team with OAT and UDS.
• Ensure locker room procedure is being followed by support staff.

Skills and Abilities:

• Knowledge of housing agencies and support agencies in the community.
• Problem-solving and conflict resolution skills.

Qualifications

Education and knowledge:

• Diploma in a related human/social services field.

Training and Experience:

• A minimum of two years of related experience or an equivalent combination of education, training and experience.

Working Conditions/Compensation:

*Only open to self-identifying female applicants as approved by the BC Human Rights Commission*

Shifts: Full Time (36 hours/week), Thurs/Fri/Sat, NIGHTS, 7pm to 7am

Compensation: $34.06 to $35.99 per hour

Benefits: Vacation is accrued at a rate of 6% or in accordance with your length of service as per the collective agreement (Article 18.1). Eligible for a 100% employer paid comprehensive benefits plan, including health and dental coverage, after completion of probationary period.

This position requires union membership.

How to Apply

Eligible candidates are invited to submit a covering letter with their resume detailing their related background, experience and qualifications by 3pm on Friday, April 4, 2025 to [e-mail] or to Our Place Society, Attention Ryan Brost, HR Manager, 919 Pandora Ave, Victoria, B.C. V8V 3P4. Please quote “File #25.52 – Team Lead – New Roads (Women)” in the subject line.

Please note: All applications must have a cover letter to be considered.

We appreciate your time and interest in the position. However, due to the volume of applications, only shortlisted candidates will be contacted.

Our Place Society is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Our Place Society welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.