25-39: Membership Services Officer (Temporary, 3 months) – Calgary

AUPE; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A temporary Membership Services Officer position is available in Calgary with AUPE, focusing on providing comprehensive labour relations support. Responsibilities include grievance handling, contract interpretation, and assisting in collective bargaining. Candidates should have a strong understanding of labor legislation and possess excellent communication and organizational skills.

Qualifications

• At least two years of experience, preferably in a Union setting.
• Demonstrated knowledge of labour legislation and Collective Agreements.
• Valid driver’s license required.

Responsibilities

• Provide labour relations services including grievance handling and contract interpretation.
• Assist in collective bargaining and present AUPE sponsored courses.
• Monitor and enforce members' rights and entitlements.

Skills

Communication

Organizational skills

Leadership

Research

Interpersonal skills

Education

Bachelor’s Degree in Business, Economics, Political Science or related field

Job description

Please be advised that there is a temporary 3 month Membership Services Officer position available with an initial work assignment in Calgary within the Labour Relations department.

Summary of Duties

The Membership Services Officer position is a responsible position where Labour Relations assignments are performed in areas identified by AUPE. The focus includes, but is not limited to, providing labour relations services to existing members (i.e., grievance handling, contract interpretation, Local/Chapter administration, etc.), presenting AUPE sponsored education courses to the membership and assisting in collective bargaining as assigned.

Qualifications

Education

• Bachelor’s Degree in Business, Economics, Political Science or a related field would be an asset.

Knowledge, Skills and Abilities

• Demonstrated working knowledge and understanding of labour legislation and Collective Agreements.
• Demonstrated abilitytocommunicate with and relatetostaff, membership, media, the public and outside organizations.
• Demonstrated organizational, writing, research, communication and interpersonal skills and leadership qualities.
• Abilitytodeal effectively with co-workers, members and others under stressful conditions.
• Abilitytowork against specific deadlines and be abletowork well under pressure.
• Abilitytoexercise tact and judgment.
• Abilitytodisplay the attributes of self-motivation and individual initiative.
• Having background knowledge of the labour movement in general, and AUPE in particular, is an asset.
• Must possess a valid driver’s license.

Experience

• At least two (2) years of previous experience is needed, preferably in a Union setting.

Key Activities

• Membership Servicing
  • Monitor, advise on and enforce members’ rights and entitlements contained in various Collective Agreements.
  • Monitor, advise on and enforce members’ rights and entitlements on WCB, returntowork, dutytoaccommodate, Occupational Health & Safety and other employee related issues.
  • Assist and advise Local/Chapter Officers in carrying out their duties.
  • Assist in the development and delivery of AUPE services for the membership.
  • Assist Locals/Chapters and members, as required, in a variety of areas.
• Membership Education
  • Assist in the presentation of courses sponsored by the Union.
• Negotiations
  • Assist Union Representatives assignedtoNegotiations in Collective Bargaining, when assignedtodo so.

The salary and benefits are as per the Collective Agreement between AUPE and AULReP.

About AUPE

AUPE is the largest public sector union in Alberta and represents approximately 103,200 jobs across the province in four sectors including: healthcare, education, government services, and agencies, boards and commissions. AUPE represents roughly:

• 20,800 direct employees of the Alberta provincial government;
• 68,400 health care employees at public, private, and not-for-profit health care providers, this includes auxiliary nursing care employees and the general support services employees of Alberta;
• 10,800 in the education sector, who work in support roles at fifteen post-secondary institutions and three school boards across Alberta; and
• 3,200 boards, agencies, and commissions employees who work for a variety of mostly public sector employers like municipal governments.

AUPE is committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. We strive to provide a supportive and respectful environment, free of bias, where each employee feels valued. Together our opinions, strengths, experiences, and diverse backgrounds ensure full and equal participation for all in our community.

How to apply

If interested, please submit your cover letter and resume referencing Job ID 25-39, no later than 4:30 pm on June 23, 2025.